Branch Manager

Branch Manager Summary

Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Oversees daily operations at our store, supervises the operational and organizational standards of the store. Answers questions, provides information as needed. Generates sales through excellent customer service, add-on, and up-selling.

Duties and Responsibilities

• Assist customers at counter
• Provide customer information, accurately fill orders, and provide excellent customer service
• Data entry and retrieval on computer system, including entering customer orders, branch transfers, and inventory information
• Continuously update product knowledge. Stay informed and educated as to product inventory, applicability, and location of product in warehouse
• Effectively communicate relevant company/store policies and/or procedures regarding purchases, returns, etc.
• Safely load and unload trucks (as needed)
• Accurately check in and store material, verifying quantities and quality of received material. Report any material back orders and/or material discrepancies
• Perform inventory cycle counts and assist in year-end physical inventories
• Develop and arrange promotional material and in-store displays
• Maintain appearance of warehouse as needed by continuous re-stocking, straightening, and cleaning
• Perform material handling equipment safety inspections as required
• Perform all duties in a safe manner
• Inform manager of any potentially hazardous conditions
• Hire, train, and oversee new staff

Requirements

• Valid drivers’ license
• 2+ years warehouse management experience
• 2+ years flooring experience
• Excellent understanding of warehouse management procedure
• Proficient knowledge of inventory and inventory controls
• Able to operate forklift effectively
• Outstanding leadership, organizational, multitasking, and problem-solving skills
• Available to work extended hours

Abilities and Physical Requirements

• Regularly required to stand; walk; use hands and arms to finger, handle, feel, carry, or reach
• Occasionally required to sit; climb or balance or stoop; kneel, crouch, or crawl
• Regularly required to lift to 25 lbs. Frequent lifting of 50 lbs.
• Must be able to safely tolerate heat in the summer and cold in the winter
• Regularly required to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc.
• Required to apply sound reasoning and logic in performing daily tasks
• Required to be able to safely operate a forklift and/or pallet jack