Branch Manager

About the Role

This position is divided into three key areas of responsibility:

• Business/Finance (40%): Maintain a profitable yearly budget, an acceptable rate of return on sales after incentive compensation, and healthy cash flow.
• Sales (30%): Oversee overall branch activities to serve customers within Satellite’s principles, ensuring the company’s reputation and brand continue to flourish.
• Personnel Development (30%): Invest time and resources in developing personnel to meet branch objectives.

Responsibilities

Business/Finance

• Deliver and manage the Profit and Loss (P&L) results for the branch.
• Create and maintain the yearly budget in a timely fashion.
• Meet or exceed pre-tax profit plan and manage expenses to plan or business level.
• Meet or exceed Net Service Fleet Expense (NSFE) targets.
• Maintain market-based pricing for rentals and sales.
• Manage assets and new capital dollars to deliver the desired ROI for the branch.
• Meet or exceed utilization plan and quality standards.
• Ensure "ready to go" targets are met.
• Through the Operations Manager, oversee rental fleet cleaning, repair, delivery, service calls, and onsite installation services.
• Assist in developing annual sales forecasts, expense plans, and capital budgets.
• Perform other duties as assigned.

Sales

• Monitor competition and enforce effective business strategies.
• Build the Satellite brand in the market area.
• Meet or exceed sales and rental targets.
• Direct, train, and manage all branch Sales Representatives.
• Develop and execute sales and marketing plans.
• Monitor projects and programs post-implementation and recommend corrective actions as needed.
• Perform other duties as required.

Personnel Development

• Hire, coach, train, and develop sales, operations, and administrative staff.
• Ensure personnel have the tools required to perform their jobs satisfactorily, including approved plans and detailed budgets.
• Personally inspect jobs to assess progress and strategies employed by personnel.
• Lead branch employees in implementing strategies for success.
• With the Operations Manager, ensure all personnel perform duties safely and take precautions to avoid work-related accidents.
• Monitor hiring to ensure only individuals committed to safe working practices are employed.
• Ensure employees are trained to follow all company policies and procedures.
• Ensure all employees understand the company’s mission, objectives, and their departmental goals.
• Reinforce respectful communication and resolve conflicting objectives.
• Monitor the gains-sharing program.
• Perform other duties as assigned.

Supervisory Responsibilities

The Branch Manager directs subordinate supervisors and oversees all sales and administrative staff.

Requirements

• Bachelor’s degree required; Master’s degree in Business Administration preferred.
• 5+ years of related work experience or equivalent combination of education and experience.
• Proven leadership and managerial skills.
• Experience recruiting and developing employees.
• Experience with accountability for P&L performance.
• Demonstrated successful personal sales experience.
• Strong desire to build a successful business.
• Experience in a rental or leasing business with repeat customers is desired.
• Experience managing assets in a $15–20M+ range.
• Experience managing revenue in a $10M+ range.
• Skill in conducting and documenting inquiries, investigations, audits, and reviews.

Skills

• Proven financial management abilities.
• Demonstrated performance management skills.
• Excellent problem-solving and analytical skills.
• Results-driven with strong technical capacity.
• Strong customer/client focus.
• Proficiency in MS Office.
• Strong written and verbal communication skills.
• Strong interpersonal communication and counseling skills.
• Schedule flexibility to respond to emergency situations.

Physical/Mental Demands

• High degree of concentration to manage frequent interruptions while meeting strict deadlines.
• Ability to perform duties using office equipment (computers, cell phones, printers) and in a construction/workshop environment.
• Capability to perform physical and mental tasks associated with a construction environment.