Branch Manager

Reynolds Advanced Materials (RAM) is a nationwide distributor of liquid rubbers, liquid plastics, expanding foams, and other materials used by artists and industrial fabricators for applications including special effects in movies, themed environments (e.g., Disney & Universal Studios), architectural ornaments, medical training devices, concrete castings, robotics, prototypes, artistic sculpture, zoo and aquarium wildlife environments, and hundreds of other uses. With 10 locations across the USA and partnerships with leading manufacturers, RAM is known for unmatched technical expertise and customer service in the special materials industry.

About the role

We are seeking a Branch Manager for our Dallas, TX (Farmers Branch) location, which includes a warehouse and storefront. This role involves managing operations for our extensive line of materials, serving customers ranging from small-scale model makers and prototypers to industrial accounts like bronze foundries and concrete casters. You will lead a team in a fast-paced, dynamic environment, requiring strong communication, problem-solving, and leadership skills.

Responsibilities

• Manage branch operations, including warehouse and storefront.
• Maintain an optimal work environment by directing personnel and managing resources.
• Monitor key performance indicators such as sales revenue, inventory levels, collections, and aged receivables.
• Communicate issues affecting sales, operations, or personnel to the Operations Manager and senior management.
• Maintain positive relationships with vendors; audit and approve vendor invoices for payment.
• Data mine and research new sales leads, providing input to the Outside Sales Representative.
• Interview and hire personnel as needed; manage employee attendance for payroll.
• Cross-train all personnel on all functions through personal training, written procedures, and coaching.
• Perform duties of Inside Sales Technician or Shipping/Receiving Clerk temporarily as needed.
• Occasional travel for management meetings, trade shows, and seminars.
• Demonstrate materials and provide technical advice to customers (training provided).

Requirements

• BA degree and/or 5-7 years of experience in a management or retail management position.
• Proficiency in the use of all materials sold by the company.
• Strong customer service, written, and verbal communication skills.
• Proficient in Microsoft Word and Excel.
• Ability to prioritize workflow, work independently, and manage others.
• Problem-solving skills and basic accounting knowledge.
• Ability to multi-task and handle stress.
• Self-starting, well-organized, high-energy, and curious with a willingness to learn.
• Enjoy working with your hands and providing technical advice.

Physical Requirements

• Ability to perform moderate physical work, lift up to 60 pounds occasionally, and 10 to 20 pounds frequently.
• Ability to ascend/descend stairwells within a 60-second time frame, a minimum of 10 times per shift.
• Ability to be trained to operate a forklift.

Additional Requirements

• Employment contingent on passing a background check, drug test, and physical.
• Must sign a company drug-free policy contract.
• Valid Driver’s License or State ID with a clean driving record.
• Must complete product training by Smooth-On, Inc., within three months of employment.
• Must develop and maintain working knowledge of products to provide accurate technical assistance to customers.

Benefits

• Comprehensive medical, dental, and vision plans.
• Medical Flexible Spending Account (FSA) / Dependent Care Account.
• 401K plan with a generous company match.
• Company-paid life, short-term disability (STD), and long-term disability insurance.
• Employee Assistance Program (EAP).
• Health Advocate Account.
• Pet Insurance.
• Paid vacation, holiday, and sick time off.

Product and technical training, as well as training on our custom software, will be provided to ensure your success.