Branch Manager

About the Role

As a Branch Manager, you will be responsible for the overall performance of the branch. Your focus will be on leading team members, managing the branch P&L, driving new loan growth, managing the current loan portfolio, marketing, maintaining current business partnerships, and developing new strategic business partners. You will perform in accordance with the company’s Mission, Vision, and Shared Values.

Why Work With Us

Regional offers competitive pay and opportunities for growth. We value our team members and provide:

• Eligibility for a monthly performance bonus
• Promotion opportunities, including training Assistant Managers into future Branch Managers
• Access to medical, dental, vision, and 401(k) benefits for full-time team members
• Average pay of $72,000, varying by location and cost of living adjustments

Responsibilities

• Manage and inspire team members to drive branch profitability
• Exercise independent judgment in decisions affecting employees and branch operations within company policy guidelines and District Supervisor oversight
• Serve as a subject matter expert on personal loan products to present solutions that help customers achieve their financial goals
• Ensure branch operations solvency through asset control, proper credit extension, and follow-up on past-due customers
• Build and maintain customer relationships by delivering exceptional service
• Assign duties to employees, review their work for accuracy, and train them to maintain efficiency
• Train and develop employees on branch operations, company policies, procedures, and consumer finance laws
• Work with Recruiting and District Supervisors to address branch staffing needs
• Cultivate new relationships with local retail businesses and maintain strong partnerships with current ones
• Oversee daily branch duties, including but not limited to:
  • Approving and closing loans
  • Developing resolution plans for past-due customers
  • Delegating and following up on collection activities
  • Processing insurance claims and maintaining records
  • Handling collections via phone and mail
  • Accepting and posting payments
  • Processing and reviewing loan documentation
  • Answering phones
  • Completing month-end reporting
  • Approving branch expenses, signing checks, and verifying cash
  • Approving supply requisitions
• Perform other duties as assigned by leadership

Requirements

• High School Diploma or equivalent
• 2 years of management experience or completion of the required Management Trainee program
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage
• Must pass drug screen, criminal, and credit background checks

Preferred Qualifications

• 1+ years of Consumer Finance experience
• College degree (a plus)
• Willingness to relocate for career advancement

Skills

• Demonstrated passion for customer service
• Excellent written and verbal communication skills
• Customer service minded with the ability to relate well to a broad spectrum of people
• Thrives in a performance-based environment
• Proven ability to multi-task
• High degree of integrity and confidence
• Sales mentality and adaptability to change
• Desire for career advancement and problem-solving skills
• Ability to empower others and manage conflict
• Emotional intelligence

Schedule

This position typically works more than 40 hours per week, Monday through Friday, with some Saturdays and overtime required. The role is exempt from overtime pay under federal wage-hour law.

Working Conditions

This role works in an office providing consumer loan products in person and over the phone. Occasional driving in a personal vehicle is required.