Branch Manager

About the Role

The Branch Manager is responsible for the overall performance of the branch, focusing on leading team members, managing the branch P&L, driving new loan growth, managing the current loan portfolio, marketing, maintaining current business partnerships, and developing new strategic business partners. This role operates in accordance with RMC’s Mission, Vision, and Shared Values.

Why Work at Regional?

Regional offers competitive pay, monthly bonus eligibility, promotion opportunities, and comprehensive benefits including medical, dental, vision, and 401(k) for full-time team members. The average pay is $72,000, with variations based on location and cost of living adjustments.

Responsibilities

• Manages and inspires team members to maximize performance and drive branch profitability.
• Exercises independent judgment in decision-making within company policy guidelines and under District Supervisor oversight.
• Acts as a subject matter expert on personal loan products to help customers achieve financial goals.
• Maintains branch operations solvency through asset control, proper credit extension, and follow-up with past-due customers.
• Builds and maintains customer relationships through exceptional service.
• Assigns and reviews employee duties for accuracy, neatness, and timeliness.
• Trains employees on branch operations, company policies, procedures, and consumer finance laws.
• Works with Recruiting and District Supervisors to address staffing needs.
• Cultivates new relationships with local retail businesses and maintains existing partnerships.
• Oversees loan approvals, collections, insurance claims, payment processing, and month-end reporting.
• Approves branch expenses, signs checks, and verifies cash balances.
• Performs other duties as assigned by leadership.

Qualifications

• High School Diploma or Equivalent.
• 2 years of management experience or completion of required Management Trainee program.
• Valid Driver’s License and access to a dependable automobile with liability insurance.
• Must pass drug screen, criminal, and credit background checks.

Preferred Qualifications

• 1+ years of Consumer Finance experience.
• College degree a plus.
• Willingness to relocate for career advancement.

Skills

• Passion for customer service.
• Excellent written and verbal communication skills.
• Ability to relate to a broad spectrum of people.
• Thrives in a pay-for-performance environment.
• Proven multi-tasking ability.
• High degree of integrity and confidence.
• Sales mentality and adaptability.
• Desire for career advancement and problem-solving skills.
• Empowers others and demonstrates emotional intelligence.
• Conflict management skills.

Working Conditions

This position works in an office environment, providing consumer loan products in person and over the phone. Occasional driving in a personal vehicle is required. The role typically involves working more than 40+ hours per week, including some Saturdays and overtime. This position is exempt from federal wage-hour law and is not eligible for overtime pay.