Branch Manager

About the role

As the Branch Manager at QNB Bank's Allentown Office, you will be responsible for overseeing daily branch operations while ensuring a customer-focused environment. Your day-to-day tasks will include managing and mentoring branch staff, fostering teamwork, and promoting professional growth. You will engage with customers directly, addressing their needs and resolving issues promptly to enhance satisfaction and loyalty.

Responsibilities

• Manage and mentor branch staff
• Foster teamwork and promote professional growth
• Engage with customers directly, addressing their needs and resolving issues promptly
• Maintain an energetic atmosphere that encourages innovation and collaboration among team members
• Participate in community outreach, building relationships that strengthen our brand presence
• Ensure compliance with banking regulations and internal policies
• Implement strategies for improving branch performance metrics

Requirements

• Minimum of five years of leadership and/or supervisory experience in roles of increasing responsibility within a financial institution
• College or equivalent level courses in business, banking, or related areas of equivalent job-related experience
• Advanced knowledge of the Bank's Deposit products/services and lending policies and guidelines, as well as specific loan programs, qualifications, procedures and policies to provide full deposit and loan services
• Demonstrated independent decision-making skills, effective delegation and leadership skills
• Strong interpersonal, communication and organizational skills necessary to conduct business development calls and identify, develop and implement effective sales strategies to acquire new business opportunities and cultivate existing relationships
• A thorough knowledge of branch operations to coordinate the daily functioning of the branch and to resolve employee and customer problems

Skills

• Strong leadership and interpersonal skills to inspire and motivate a high-performing team
• Proficiency in financial products and services
• Ability to generate new business while maintaining sales and performance goals
• Knowledge of tools for managing operations, such as performance tracking systems
• Strategic thinking to develop and implement effective sales strategies
• Excellent communication skills to engage with customers, address inquiries, and respond to complaints professionally
• Commitment to community engagement, actively participating in civic organizations and events

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary
• Paid Time Off