Branch Manager

Position Responsibilities

• Responsible for branch performance, including customer service, warehousing, maintenance, and customer relations
• Affirmatively assist customers with orders, quotes, changes, and returns; Accurately respond to requests via phone, email, and sales counter
• Coincide with Sales Representatives to establish and maintain stocking levels that meet local customer requirements
• Afford supervisory responsibility for branch team members, including hiring, training, performance management, etc.
• Plan and organize the team's tasks & work responsibilities to achieve goals and objectives
• Understand, support, and communicate company objectives, policies, and procedures to branch staff
• Advise team members and customers on e-commerce services
• Other duties as assigned

Required Experience

• Ability to quickly build relationships with employees and customers
• Inside Sales and/or Warehouse Supervisory experience
• Excellent communication skills including verbal, written, and interpersonal are required
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company
• Ability to work with cross-functional teams to achieve company goals
• Proficient use of a Windows computer, Microsoft Office & Teams
• Physical requirements: Must be able to lift 50 lbs, occasionally up to 70 lbs; Must be able to frequently stand, twist, bend, and lift; Physically capable & willing to operate a forklift (we will provide training)
• The Most Qualified Candidates Will Have Experience using ERP software
• Knowledge of cutting tools & machine shop supplies
• Supervisory experience in a B2B sales environment