Branch Manager

Benefits

• Community Bank
• Health insurance
• Opportunity for advancement
• 401(k) matching

Position Summary

The Branch Manager is responsible for the overall day‑to‑day retail operations of the branch, ensuring compliance with all policies and procedures adopted by the Board of Directors. The role includes scheduling, supervising, and providing work direction to Tellers and Bankers, delivering the best customer experience in retail products and services, handling complex customer concerns, training staff on cross‑sales and referrals, and supporting sales promotions to obtain new customers and deepen existing relationships.

Responsibilities

• Administration: Assist in developing policies, manuals, and supporting documentation; disseminate new or revised policies and procedures to staff; maintain thorough knowledge of regulatory and compliance issues and work with the Compliance Department to ensure adherence; track performance indicators such as new accounts and electronic service penetration; schedule branch meetings to discuss branch and bank activity.
• Customer Service: Provide retail services directly to customers; receive and promptly address customer inquiries; exercise discretion in handling problems and complaints; approve checks and transactions per bank policies; ensure retail staff follow high‑standard service procedures; promote and sell digital banking products and troubleshoot common issues.
• Supervision: Manage and coach retail staff; conduct performance reviews; ensure appropriate scheduling for peak traffic periods; develop and deliver periodic training on security, regulatory compliance, and operational issues.
• Sales: Support overall sales effort with goals for debit cards, direct deposit, automated banking, digital services, and referrals; assist staff in meeting individual sales goals; participate in product campaigns; refer customers to appropriate departments; conduct role‑play exercises in sales meetings.
• Other: Assist with other bank activities as needed; maintain active involvement in the community; follow all bank policies and applicable federal and state banking regulations; comply with attendance and work‑hour standards.

Qualifications

• Education/Experience: Four‑year degree or significant related business experience; 3‑5 years Teller/Banker experience, with preference for prior supervisory experience; ability to work under stress and handle difficult situations; proficiency with Microsoft Word, Excel, and standard office equipment.
• Language Skills: Ability to read, analyze, interpret, and implement regulations, laws, business periodicals, professional journals, technical procedures, and governmental regulations; ability to draft letters, business correspondence, policy and procedure manuals; effective oral and written presentation skills for diverse audiences.
• Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret a wide variety of technical instructions.
• Skills and Abilities:
  • Adaptability – adjust quickly to changing situations and remain composed under pressure.
  • Attention to Detail – ensure accuracy in transactions, detect errors, and follow through on corrections.
  • Customer Orientation – respond sensitively to customer needs, build effective relationships, and foster loyalty.
  • Management – select, train, motivate, and monitor staff performance; manage own workload and delegate appropriately.
  • Mathematical Skills – perform basic calculations required for teller work.
  • Oral/Written Communication – convey ideas clearly and concisely to all levels of staff and customers.
  • Sales Skills – apply selling techniques, create interest, and cross‑sell products and services.
  • Negotiation Skills – develop win‑win solutions while protecting the bank’s interests.
  • Technology – proficient with online and mobile banking platforms; able to assist customers with common questions.
  • Time Management – prioritize tasks to meet deadlines and focus on high‑priority work.
  • Team Player – support overall bank goals and collaborate across departments.

Work Environment

The work environment is generally moderate in noise level. Employees may be occasionally exposed to moving mechanical parts and outside weather conditions. Reasonable accommodations are available for individuals with disabilities. The role may require occasional travel to bank offices, training sessions, customer meetings, and community events.

Travel

Valid driver’s license required for travel to bank offices, training sessions, customer meetings, bank and community meetings, etc. Ability to speak a foreign language is helpful but not required.

Physical Requirements

Regularly required to talk or hear; occasionally required to stand, walk, climb, balance, stoop, kneel, or crouch. Must regularly lift and/or move up to 10 lb and occasionally lift and/or move up to 50 lb. Vision requirements include close, distance, color, and depth perception. Must be willing to work more than 40 hours per week and some weekends as required.