Branch Manager

About the role

Based in Town and Country, MO at the Town and Country branch, this Branch Manager role is responsible for leading all aspects of branch performance, driving revenue and customer loyalty through consultative interactions, and creating a differentiated customer experience in an omni-channel environment. The position collaborates with ecosystem partners, manages risk and compliance, and builds a high-performing team through attraction, onboarding, coaching, and development of branch team members.

Responsibilities

• Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
• Create a differentiated customer experience and make banking easy across channels.
• Collaborate with ecosystem partners to deliver seamless omni-channel experiences.
• Account for risk management and compliance; exercise leadership to mitigate sales practice risk and ensure adherence to policies and procedures.
• Grow branch revenue by acquiring and deepening relationships with consumer and business households.
• Drive business banking results through business development and community involvement.
• Coach to consultative selling to improve client financial well-being and enable technology-enabled interactions.
• Manage operational, human capital, reputational, and business risk; make sound decisions to support PNC’s Enterprise Risk Management Framework.
• Acquire and retain talent through effective onboarding, coaching, development, and performance management.
• Model PNC values by cultivating and supporting an inclusive workplace.

Qualifications

• Roles at this level typically require 3+ years of related experience; a university/college degree is not required, but related experience or product knowledge is necessary.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Skills

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results-Oriented
• Branch Banking Services
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management

Certifications and Licenses

• Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• This position requires the ability to serve as a Notary Public in the applicable state.

Benefits

• Medical/prescription drug coverage with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year (unless otherwise required by law)
• 15 to 25 vacation days each year, depending on career level and years of service