Jobs · Customer Service · California

Branch Manager

Orange County's Credit Union · Chino, CA · 2 mo ago
On-siteCustomer Service$85k–$100k/yrFull-time

About the Role

At Orange County's Federal Credit Union (OCFCU), banking is personal—and it always has been. For more than 87 years, we've built genuine relationships, provided trusted guidance, and put people before transactions to help our members achieve life's most important milestones. Today, with more than $3 billion in assets and 145,000+ members, we continue to grow while staying true to the values that have made us one of Orange County's most respected financial institutions. We've been named #1 Credit Union by the Orange County Register for several years and most recently in 2024 & 2025. We're also honored with workplace satisfaction—driven directly by employee voices. When you join OCFCU, you're joining a workplace where people genuinely enjoy showing up and feel empowered to do meaningful, impactful work every day.

Responsibilities

  • Strategize growth and drive performance by using data and insight to set goals and deliver measurable results
  • Execute plans that drive long-term success
  • Build and inspire high-performing teams while creating a culture where service goes far beyond transactions
  • Engage with the local community, build strong relationships with local partners, and elevate your branch's community presence
  • Ensure operational excellence in banking, managing daily branch operations with a keen eye for detail and compliance
  • Strive for continuous improvement

Requirements

  • 5+ years in banking sales/service roles with an entrepreneurial spirit and experience creating strategies for business growth
  • 5+ years of management experience (6+ employees) with expertise in building, coaching, mentoring, and developing a team that consistently meets and exceeds performance targets while providing exceptional service to members
  • 3+ years in business development and community engagement
  • Mandarin or Spanish fluency is helpful

Benefits

  • Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
  • 401(k) with up to 6% employer match
  • Annual discretionary bonus
  • Annual merit increase
  • Educational grants up to $1,000
  • 18 vacation days/year (increases to 21 after 5 years)
  • 7 sick days/year + paid holidays

Pay

The range for the Branch Manager role is $85,000 - $100,000 annually. Final offers based on qualifications, experience, and internal equity.

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