Branch Manager

About the role

We are looking for a dedicated team member to enhance the member experience at NIHFCU. Join us and Discover Banking With Heart.

Responsibilities

• Directs the operation of a full service branch to ensure a trained, motivated, professional staff is capable of providing efficient, quality service to members.
• Adheres to Operational Procedures, Controls and maintains Service Levels consistent with NIHFCU standards.
• Maintains records and prepares required monthly reports.
• Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the branch and vault; makes necessary provisions for the securing and accounting of negotiable items.
• Qualifies, approves, denies or counter-offers loans within NIHFCU guidelines; investigates loan applicants by ordering credit reports, analyzing the information provided, verifying information with creditors, the applicant and the applicant employer.
• Meets established Sales, Referral Goals and other initiatives as assigned.
• Communicates clear expectations of NIHFCU’s goals and objectives and individual employee responsibilities, coach to achieve sales excellence, and ensures the delivery of high quality service.
• Reports to the position Supervisor, Risk Management, the VP of Human Resources or to the complaint vendor any actual or suspected fraud or financial dishonesty or wrongdoing involving Member transactions, Employees, or NIHFCU.
• Ensures that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices.

Requirements

• A degree in Business, Economics, Finance or an acceptable related field is desired or a high school diploma or equivalent (GED) with a minimum of four years progressive experience in branch supervisor operations and three years progressive experience in lending services.
• Analytical ability to conduct preliminary analysis of an applicant's financial position.
• Excellent interviewing and interpersonal skills.
• Excellent communications skills.
• Required Compliance Courses: Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).

Benefits

• Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits, 401(K) and profit sharing.
• Tuition Reimbursement.
• Career Advancement and development.
• Credit Union Membership with discounted services and products.
• NIHFCU is expanding in the Greater Washington area and this position will work in the new branch that is slated to open by the end of the year.