Branch Manager

About the role

Manage, direct, and accept overall accountability for the retail performance of the branch including expanding existing customer base and the sales and service cultures. Responsible for onsite operational compliance and internal controls and assure compliance with all laws, regulations and corporate policies.

Responsibilities

• Demonstrate enhanced product and sales knowledge of all New Peoples Bank products, services, procedures, policies, and appropriate regulatory issues relating to daily job functions.
• Direct a relationally oriented market driven customer centric sales culture focused on asset quality and service excellence.
• Manage and direct implementation of financial center plans to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development and retention goals.
• Manage sales processes including customer profiling, target setting, call preparation, coaching and managing results.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Conduct regular sales meetings, one-on-one meetings with direct reports and coordinate competitions and campaigns to meet sales goals and objectives.
• Review and negotiate CD and loan rates, NSF, and late fee waivers.
• Accept and process consumer and commercial loan applications within lending limit and New Peoples Bank Loan Policy and Procedures.
• Oversee collection efforts of self and all branch personnel and loan officers, working closely with the Collections Department to ensure payment on all delinquent accounts.
• Maintain existing loan portfolio to include but not limited to managing loan exceptions, past due loan balances, updating loan/borrower information, reviewing upcoming maturing notes and gathering information for upcoming renewals.
• Ensure the branch and grounds are maintained such that safe conditions are provided, and appearance reflects professionalism.
• Build internal and external relationships through exceptional problem resolution, ownership and follow-through.
• Represent the bank in the community by participating in civic, service and community organizations.
• Ensure that all branch marketing materials such as posters, brochures and rates are current, properly displayed, and that supplies are maintained.
• Ensure satisfactory audit ratings are achieved at the branch level, including but not limited to: completing and/or supervising the completion of the branch’s monthly internal audit reports and ensuring operating policies and procedures are adhered to.
• Oversee monthly audits of cash-related operations, including ATMs, vaults, and Relationship Banking Supervisor cash drawers, as applicable.
• Address discrepancies and implement corrective action as needed.
• Oversee quarterly security audit and provide requested reports and documentation accordingly.
• Respond to all audit reports including branch audit.
• Report all suspicious activity identified in branch to the Bank Security Officer in a prompt manner.
• Maintain CRA data with accurate and up-to-date information.
• Attend required Branch Manager meetings and provide requested reports and/or updates.
• Review and approve donations and sponsorships for outside organizations.
• Demonstrate and promote high ethical standards and behaviors.
• Respect, promote and value diversity.
• Pursue personal development opportunities to improve knowledge as it relates to the position, compliance, and the Bank in general.
• Maintain customer confidentiality in accordance with New Peoples Bank policies.

Requirements

• Associate’s Degree (A.A.) or equivalent from two-year college or technical school - Bachelor's degree (B. A.) from four-year college or university preferred; or related experience and/or training; or equivalent combination of education and experience.
• Five to eight years of business or retail experience required.
• Management experience required.
• Must complete required training.

Skills

• Ability to work independently and accomplish tasks through self-motivation.
• Ability to maintain moderately complex files, records, and reports.
• Passion for customer service.
• Proven sales skills.
• Passion for employee development.
• Excellent verbal, written, and interpersonal communication skills.
• Working knowledge of Microsoft Office products.
• Ability to master job specific software and hardware components.

Pay

Salary Range: $59,500.00 - $88,100.00