Branch Manager

About the role

To create an environment that is conducive to excellent world-class service provided to members of the Credit Union by leading a group of employees in a branch atmosphere to best meet the financial needs of the community.

Responsibilities

• Digitally focused leaders committed to training and coaching staff on not only the ease and use of digital channels and services, but also the technology being utilized at the branches themselves, always promoting the greatest member experience possible.
• Responsible for hiring, coaching, and developing long-lasting employees, while instilling a great work ethic that contributes to the success of the branch and its production goals.
• Ambitious individual that implements fun into the everyday workplace, all while guiding a group of learners, problem solvers, and team players.
• Assumes responsibility for the effective and efficient performance of branch operations.
• Provides a pleasant branch atmosphere that is reflective of a sound and secure financial institution with the ultimate respect for members’ privacy and confidentiality.
• Maintains proper cash controls.
• Ensures all branch transactions are balanced at the close of each day.
• Evaluates cash needs at branch for buying and selling to the FED, keeping balances to a minimum.
• Effectively coaches branch staff, ensuring optimal performance.
• Creates an educational environment for members and employees alike that teaches the efficiency and effectiveness of digital channels as well as the technology that is used at branches to serve members with their transactional needs.
• Provides regular “touchpoints” with individual employees to monitor progress and conducts Performance Evaluations annually.
• Formulates and implements corrective actions as needed.
• Recommends promotions and further leadership training for employees as appropriate.
• Communicates effectively with branch employees about any changes in policies or procedures and certifies their knowledge and understanding.
• Embraces the culture of the branch community through consistent involvement in local events and partnerships.
• Effectively communicates with upper management the status, successes, challenges, and regular updates of their individual branch.
• Safeguards the quality reputation of Neighborhood Credit Union.
• Ensures both internal and external requests and questions are promptly resolved.
• Assumes responsibility for the effective administration of branch functions.
• Utilizes branch specific reports to track and promote branch production and goals to further create all-encompassing, fruitful relationships with the members.
• Constantly evaluates the productivity of their individual branch and creatively assesses opportunities to grow branch profitability by analyzing data; recognizes how their branch fits into the bigger picture of the organization.
• Strives to consistently be aware of and generate new strategies to make Neighborhood Credit Union the best in the marketplace.
• Maintains awareness of rates and services of competing organizations in their surrounding communities.
• Maintains awareness of the branch's physical condition and ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out.

Requirements

The Ideal Candidate For This Position Will Demonstrate High energy and enthusiasm
Ability to motivate an inspire employees
Proven sales and business development success
Exceptional member/customer service focus
Strong community involvement and networking skills
Employee coaching and development experience
Accountability and operational excellence
Strategic thinking and problem-solving abilities
Effective communication and relationship-building skills
Alignment with organizational values and culture

Qualifications

Essential Functions And Basic Duties

• Assumes responsibility for the effective and efficient performance of branch operations.
• Provides a pleasant branch atmosphere that is reflective of a sound and secure financial institution with the ultimate respect for members’ privacy and confidentiality.
• Maintains proper cash controls.
• Ensures all branch transactions are balanced at the close of each day.
• Evaluates cash needs at branch for buying and selling to the FED, keeping balances to a minimum.
• Effectively coaches branch staff, ensuring optimal performance.
• Creates an educational environment for members and employees alike that teaches the efficiency and effectiveness of digital channels as well as the technology that is used at branches to serve members with their transactional needs.
• Provides regular “touchpoints” with individual employees to monitor progress and conducts Performance Evaluations annually.
• Formulates and implements corrective actions as needed.
• Recommends promotions and further leadership training for employees as appropriate.
• Communicates effectively with branch employees about any changes in policies or procedures and certifies their knowledge and understanding.
• Embraces the culture of the branch community through consistent involvement in local events and partnerships.
• Effectively communicates with upper management the status, successes, challenges, and regular updates of their individual branch.
• Safeguards the quality reputation of Neighborhood Credit Union.
• Ensures both internal and external requests and questions are promptly resolved.
• Assumes responsibility for the effective administration of branch functions.
• Utilizes branch specific reports to track and promote branch production and goals to further create all-encompassing, fruitful relationships with the members.
• Constantly evaluates the productivity of their individual branch and creatively assesses opportunities to grow branch profitability by analyzing data; recognizes how their branch fits into the bigger picture of the organization.
• Strives to consistently be aware of and generate new strategies to make Neighborhood Credit Union the best in the marketplace.
• Maintains awareness of rates and services of competing organizations in their surrounding communities.
• Maintains awareness of the branch's physical condition and ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out.

Skills

Digitally focused leaders committed to training and coaching staff on not only the ease and use of digital channels and services, but also the technology being utilized at the branches themselves, always promoting the greatest member experience possible.
Responsible for hiring, coaching, and developing long-lasting employees, while instilling a great work ethic that contributes to the success of the branch and its production goals.
Ambitious individual that implements fun into the everyday workplace, all while guiding a group of learners, problem solvers, and team players.
Embraces the culture of the branch community through consistent involvement in local events and partnerships.
Effectively communicates with upper management the status, successes, challenges, and regular updates of their individual branch.
Strives to consistently be aware of and generate new strategies to make Neighborhood Credit Union the best in the marketplace.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified