Branch Manager

Pay

Pay Range: $62,375.00 – $77,345.91

About the role

As a leader of the branch team, serves as a role model in providing exceptional customer service while promoting and offering bank products and services that align with customer needs. Leads, manages and coaches the branch team to achieve sales objectives in a Tier I Branch. Is responsible for the profitability, growth and successful operation of the branch. Makes outside business calls to cultivate and develop new business. Supports initiatives of other bank business partners. Provides and leads a team to deliver superior quality customer service and a positive banking experience for customers.

Responsibilities

• Builds a motivated and high performing branch team through effective recruitment, training and development of staff; conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval; responsible for sales coaching of branch staff and participating in the sales activities and results of the branch in achieving individual and team goals.
• Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.
• Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.
• Represents the bank within the community and plays a leadership role in civic and community organizations.
• Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.
• Other duties as assigned.

Requirements

• 4-year college degree or equivalent retail, retail banking, or financial services experience.
• Business development and outside business sales experience preferred.

Skills

• Excellent listening and communication skills.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast-paced, ever-changing environment.
• Leadership and management skills.
• Problem solving and decision-making skills.
• Proficient PC skills in a Windows environment.

Unique Job Characteristics and Requirements

• Travel less than 50%.
• Driver’s license required.
• Reliable transportation required.
• NMLS Certification required or ability to obtain upon hire.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 50% of time.
• Move about within or between locations.
• Bend, twist, crouch, squat.
• Move objects up to a maximum of 20 lbs.

Benefits

• Full-Time Employees:
  • Generous Paid Time Off: at least 22 days annually, prorated in the year of hire.
  • Parental Leave: six weeks of paid leave at 100% of salary.
  • Comprehensive Medical Coverage: includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage.
  • Flexible Spending Accounts for healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage: short-term and long-term, with option to purchase additional long-term coverage.
  • Life Insurance: employer-paid basic life insurance, with option to purchase supplemental coverage.
  • Voluntary Benefits: hospital, accident, and critical illness coverage.
  • Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and pension plan.
  • Adoption Assistance.
  • Tuition Reimbursement.
  • Employee Assistance Program (EAP).
  • Pet Insurance.
  • Financial and Banking Services benefits and financial planning assistance.
• Part-Time Employees (20+ hours/week):
  • Medical Coverage: includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage.
  • Voluntary Benefits: hospital, accident, and critical illness coverage.
  • Generous Parental Leave: six weeks of paid leave at 100% of salary.
• All Part-Time Employees:
  • Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and pension plan for employees who work at least 1,000 hours in a calendar year.
  • Paid Sick and Safe Leave.
  • Employee Assistance Program (EAP).
  • Financial and Banking Services benefits and financial planning assistance.