Branch Manager

About the role

As a Branch Manager, you will oversee the daily operations of our Columbus branch, servicing builders and contractors while providing hands-on customer service and sales direction. You will implement corporate initiatives to achieve both personal and corporate goals.

Responsibilities

• Develop and lead the overall sales strategy for the branch team
• Coach and mentor the branch Assistant Manager to develop their skillset for a potential future Branch Manager role
• Direct customer service specialists to provide a high level of customer service
• Direct warehouse/driver staff to provide speedy, efficient, and accurate service to the customer base
• Ensure outside sales representatives are implementing company directives
• Assist with dispatch responsibilities
• Assist with inventory control responsibilities
• Implement company operational directives, policies, and procedures, holding the team accountable for compliance
• Enforce employee compliance with corporate HR policies, procedures, and guidelines
• Hire, train, manage, and develop the branch team
• Communicate accountability and performance expectations of the branch team
• Process payroll to the corporate office
• Process and approve invoices for payment to Accounts Payable
• Generate weekly reports for Executive review
• Perform other duties as assigned

Requirements

• High school diploma or equivalency; a four-year college business degree preferred
• Minimum of three years of management experience
• Minimum of three years of progressive work experience in a customer service environment
• Knowledge of business and management principles and practices
• Products and a basic knowledge of sales and customer service principles, as well as overall industry trends/market conditions
• Proficiency in computer programs such as MS Office (Word, Outlook, Excel, PowerPoint) and Internet Explorer

Skills

• Strong verbal and written communication skills, including the ability to communicate effectively across different functions of the organization
• Active listening by giving full attention to what others are saying, asking appropriate questions, and not interrupting at inappropriate times
• Customer service: managing difficult customer situations, responding promptly to customer needs, soliciting feedback to improve service, and meeting commitments
• Analyzing data and situations accurately with strong attention to detail to develop the proper course of action
• Efficient problem-solving, critical thinking, and conflict resolution
• Time management, prioritization, and organization
• Ability to understand customer needs and determine what drives satisfaction
• Build a strong team and develop positive, effective working relationships among team members
• Provide specific and timely coaching and feedback to ensure operational excellence and individual performance
• Assume a leadership role, enforce accountability while motivating the team, and maintain confidentiality
• Manage budgets, control costs, and drive profitability
• Learn quickly in a fast-paced and friendly environment

Benefits

• Competitive salary with bonus opportunities
• Paid weekly via direct deposit
• Medical, dental, vision, disability insurance, and life insurance
• 401k with company match
• Paid vacation, personal time, and holidays
• Employee discount
• Company-issued cell phone

Schedule

• Monday–Friday: 7:30 AM – 4:00 PM
• Periodic Saturdays: 8:00 AM – 12:00 PM during peak business season