Branch Manager

As the overall leader of a security branch, you will oversee all operational aspects, including staff management, client relations, budgeting, and performance monitoring. This role requires both strategic thinking and day-to-day management skills to ensure the branch runs smoothly and meets company and client expectations.

Responsibilities

• Oversee day-to-day branch operations, ensuring all security services meet established company and client standards.
• Implement and monitor standard operating procedures (SOPs) to maintain quality and efficiency in security services.
• Ensure compliance with industry regulations, local laws, and client requirements.
• Recruit, hire, train, and supervise branch staff, including security officers, administrative personnel, and team leaders.
• Conduct performance evaluations, provide coaching, and manage staff scheduling to ensure optimal workforce utilization.
• Ensure staff are equipped with necessary training and certifications in line with industry and company standards.
• Act as the main point of contact for clients within the branch’s territory, maintaining strong relationships to ensure client satisfaction and retention.
• Conduct regular client meetings to assess satisfaction, address concerns, and identify opportunities for additional services.
• Resolve client complaints promptly and effectively.
• Identify and pursue new business opportunities within the branch’s geographic area to grow the client base.
• Develop and implement marketing strategies in coordination with the corporate office to promote security services in the region.
• Prepare and present proposals for potential clients, negotiate contracts, and ensure contract fulfillment.
• Manage the branch’s budget, including expenses, payroll, and revenue targets.
• Monitor financial performance, prepare regular reports, and implement strategies to meet financial goals.
• Work with corporate finance to ensure timely and accurate invoicing and collection of payments.
• Ensure the branch complies with health and safety regulations to protect both staff and clients.
• Oversee risk assessments and coordinate response plans for incidents and emergencies.
• Focus on excellence in everything you do and each interaction you have with all clients.
• Absorb training to become an expert on the company’s portfolio of solutions.
• Represent the company professionally as its public face to customers.
• Embrace variety in your workday as every project is different.
• Collaborate closely with Minuteman’s sales, management, and operations teams to best serve customers.
• Turn challenges into opportunities and approach work with a winning mindset.

Requirements

• A sense of humor, creativity, and a positive attitude.
• Bachelor’s degree in Business Management, Security Management, or a related field (preferred).
• Proven experience in a managerial role within the security industry.
• Knowledge of security operations, relevant regulations, and best practices.
• Strong leadership, communication, and problem-solving skills.
• Ability to build relationships with clients and staff at all levels.
• Proficiency in budgeting and financial management.
• Knowledge of local security market trends and competitive landscape.
• Proficiency with software systems related to scheduling, reporting, and financial tracking.
• Certifications in security management (e.g., ASIS Certified Security Manager) are a plus.