Branch Manager

About the role

This position oversees all aspects of branch operations, including staff coaching and development, fostering a sales and service culture, and promoting branch growth.

Responsibilities

• Maintain the highest standards of integrity, personal responsibility, sense of community, and teamwork.
• Build member loyalty by meeting and exceeding member expectations.
• Establish branch or department goals, analyze accomplishments, and ensure day-to-day activities align with credit union goals.
• Develop and maintain relationships with credit union members, determine member needs, and maximize opportunities to sell additional products and services.
• Coach staff to achieve sales and performance goals using AID INC steps.
• Ensure staff work is accurate, efficient, and supports quality service to members.
• Support staff in achieving career development goals.
• Supervise hiring, termination, promotion, time off requests, transfers, performance appraisals, training, and development of staff.
• Organize subordinate personnel into effective work groups and ensure proper authority and responsibility.
• Review work systems to reduce duplication of effort and unnecessary work.
• Conduct personnel functions in accordance with applicable statutes.
• Develop and implement the branch strategic plan, including budget.
• Partner with other non-profits to support their efforts and aid in growth.
• Work closely with marketing to analyze market profiles and implement strategies.
• Analyze competition and identify credit union competitive advantage or areas needing improvement.
• Promote the credit union in the community.
• Directly manage daily branch operations, including audit, cash management, and security control functions.
• Implement and execute management-approved decisions, policies, and procedures.
• Ensure the branch maintains a favorable image, reflects sound and secure financial practices, and provides a pleasant atmosphere for members.
• Assist management with NCUA or other audits and answer questions.
• Cover other branch locations during vacancies.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum of 5 years of experience in a similar role, preferably in a financial services environment.
• Proven ability to build and maintain strong relationships with members and colleagues.
• Experience in coaching and developing staff.
• Strong understanding of financial products and services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of credit union policies and procedures.

Skills

• Leadership and management skills.
• Customer service orientation.
• Financial analysis and planning.
• Strategic planning and implementation.
• Team building and collaboration.
• Problem-solving and decision-making abilities.
• Effective communication and presentation skills.
• Technology proficiency, especially in financial software and systems.

Benefits

• Medical, Dental, Vision coverage.
• Employer-paid life insurance.
• 401(k) savings plan.
• Bonus/incentive program.
• Vacation time earned.
• Sick and safe time (earned).
• Minnesota Paid Family Leave (PFML).
• Health and wellness programs.

Pay

The pay range for this position is $29.33-44.04 per hour, with the specific salary offered based on factors such as qualifications, departmental budget, internal salary equity considerations, and available market information.