Branch Manager

Position Summary

The Branch Manager will pursue commercial deposit business to increase market penetration. They will drive inside sales efforts by training and coaching branch staff in cross-selling existing customers to improve overall branch business development effectiveness. This position reports to the Head of Retail Banking.

Essential Functions & Responsibilities

• Drive business development and sales performance to achieve branch growth and profitability goals.
• Generate new commercial deposit business and support small business development initiatives.
• Train, coach, and mentor branch staff in sales, cross-selling, and customer service strategies.
• Oversee day-to-day branch operations while ensuring compliance with policies and regulatory requirements.
• Build strong internal and external relationships, drive customer retention, and represent the bank in the community.
• Monitor market trends, competitor activity, and branch performance metrics to implement effective strategies.
• Conduct regular sales and service meetings to develop staff skills and support overall Retail strategy.

Qualifications & Skills

• Bachelor’s degree or equivalent work experience
• 5+ years of commercial banking experience
• Strong leadership, interpersonal, and new business development skills
• Experience in the Charlotte market with a proven track record of driving sales growth and building strong community relationships
• Must have a portable book of business and an established referral network
• Demonstrated ability to operate independently in a fast-paced, entrepreneurial environment
• Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.