Branch Manager
Members Choice Credit Union (Houston, TX) · Houston, TX · 2 mo ago
On-siteBusiness DevelopmentFull-time
Essential Duties and Responsibilities
- Lead, direct, coach and motivate a team of Member Service Representatives and ensure consistent and exceptional service to all members.
- Meet established service quality goals as measured by member satisfaction surveys and other methods.
- Provide friendly, professional, and accurate service and support to all members and associates; Resolve complex member issues to a mutually beneficial resolution.
- Direct, develop, hire and discipline branch personnel; administer performance evaluations and recommend appropriate personnel actions.
- Motivates and coaches their staff to cross-sell credit union products and services to members to meet or exceed established expectations.
- Successfully maintain all elements required for a satisfactory branch operations review.
- Ensure adherence to all credit union policies and procedures, all required state and federal regulations, and the Bank Secrecy Act.
- Maintain adequate staffing to ensure optimal member service.
- Represent the credit union as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions and similar groups.
Skills/Abilities
- A significant level of trust and diplomacy is required, in addition to courtesy and tact.
- Excellent verbal and written communication skills.
- Ability to articulate concepts and positions well while dealing with a diverse group of members, staff, and management.
- Make prudent decisions that are timely, well researched and understand their organization impact.
- Promote a collaborative, cooperative and productive work environment.
- Ability to deliver, encourage and sustain a positive and professional work environment.
- Significant knowledge of financial services operations and the ability to coach others for optimum performance.
Education & Experience
- Bachelor’s Degree or a combination of experience and college education sufficient to perform job functions.
- 2 or more years of management experience within the financial services industry.