Branch Manager

About the role

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. We are looking for an experienced Branch Manager to join our team in Odessa, Texas. As the Branch Manager, you will oversee all business units operating at the branch to ensure optimal operational performance, customer satisfaction, and financial results.

Responsibilities

• Lead the day-to-day operations of the branch, ensuring all departments function in alignment with company goals (i.e., Parts, Service, Sales, Rentals, Operator Training)
• Champion a strong performance culture, balancing safety, service, operational efficiency, and financial accountability
• Develop annual budget and business plan for the branch, own the branch’s P&L, and review and optimize revenue, margins, and expenses
• Hire, lead, and develop a high-performing, multi-disciplinary team
• Conduct regular coaching sessions and promote employee recognition, engagement, and accountability
• Monitor KPI’s across all departments, identify opportunities for improvement, and take corrective action where needed
• Promote a customer-first culture and resolve customer escalations promptly
• Analyze customer activity, identify service gaps, and develop engagement strategies with business unit leads
• Partner with regional managers and business unit leads to execute strategic initiatives and report on progress
• Foster a positive, respectful, and inclusive workplace that aligns with the company’s guiding values

Qualifications

• Proven leadership abilities and at least five years of prior management experience
• Strong financial literacy with experience managing budgets and KPI’s
• Strong proficiency with MS Office Suite (Word, Excel, Outlook), knowledge of ERP and CRM systems
• A strategic thinker with a visionary focus and a proactive attitude
• Self-motivated with a strong business acumen and sound decision-making skills
• Ability to thrive in a fast-paced and dynamic work environment
• Strong interpersonal skills and a customer-oriented mindset, including the ability to work with internal and external customers at all levels
• Excellent organizational and time management skills
• Valid driver’s license is required

Benefits

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability
• Employee assistance programs
• 401K matching
• Company vehicle and fuel card
• Ongoing professional development opportunities

Pay

The base pay range for this role is: $124,000 to $155,000 per year, depending on experience, plus bonuses.

Schedule

This is an onsite role based in Odessa, Texas.