Branch Manager

Duties and responsibilities

• Communicate branch initiatives to staff.
• Communicate branch goals to staff and review Lodestar daily for goal attainment.
• Conduct one-on-one coaching sessions with staff to help facilitate goal attainment.
• Ensure the branch maintains the highest level of member service at all times.
• Share member survey results with staff and respond to member surveys as needed.
• Coordinate staff meetings.
• Provide continual guidance and training of employees.
• Ensure branch is operating in compliance with credit union policies and procedures.
• Cook up maintenance of the building and grounds.
• Complete staff evaluations.
• Track, approve, and report all days off (vacation, etc.) of staff.
• Maintain timesheets.
• Aid the Human Resources Department in the hiring of new employees for branch positions as needed.
• Perform cash audits.
• Track and report officer security hours for payroll.
• Track and report information needed for incentive purposes.
• Review checks with staff that are taken outside of the check acceptance policy and call members to collect on any returned checks.
• Assist members with the following:
• Consumer Loans.
• Open new member accounts.
• Aid members with certificates, IRA and HSA accounts.
• Serve as a Notary Public and Signature Guarantee for credit union transactions.
• Proactively perform outbound calling to engage membership.
• Perform MSR duties as needed.
• Respond to alarm calls as needed.
• Respond to after-hours situations when necessary.
• Attend training for meetings at the Main Office as necessary including monthly Branch Manager's meetings.
• Open/Close the building on a rotating basis or when needed and serve as Saturday manager.
• Seek new SEG opportunities and promote the credit union through presentations and information tables in the lobby, at schools, and other applicable groups.

Qualifications

• Bachelor's degree is preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to sit, walk, and stand frequently.
• Must be able to perform some heavy lifting.
• Banking experience is desired.

Benefits and Compensation

• Bonus and incentive opportunities.
• Paid Holidays.
• Paid Time Off (Vacation, Sick and Personal Days).
• Medical, Dental and Vision Insurance.
• 401(k) retirement program with matching funds.
• Employer paid Group Term Life Insurance, Short-Term and Long-Term Disability Insurance.
• Tuition Reimbursement Program.

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.