Branch Manager

Lendmark Financial Services is a consumer finance company that provides personal loans, auto loans, and retail sales financing to individuals and families. With nearly 550 community-based branches across 23 states, Lendmark supports customers through both planned and unplanned life events. The organization promotes a thriving, inclusive culture and emphasizes clear career paths for personal and professional development.

About the role

The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. This role develops new business, provides superior customer relations, and promotes the sales and service culture through coaching, guidance, and staff motivation. The Branch Manager achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships while providing leadership, training, and supervision to branch personnel.

Responsibilities

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency, and expense.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within the community and sell products and services to meet sales goals.
• Oversee hiring, staffing, training, performance reviews, and terminations as applicable.
• Establish lending authority for associates.
• Ensure a high quality of client service, assist clients with solutions, and monitor overall client satisfaction.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED from an accredited institution.
• 0-3 years of consumer finance experience or related industry or management experience.
• Effective communication, organizational, and sales skills.
• Personnel management and budgeting skills.
• Proficient working knowledge of industry-related lending software, Microsoft Windows, Excel, and Word.
• Ability to travel, occasionally overnight.

Preferences

• Industry-related experience.
• Bilingual (Spanish/English).
• Ability to relocate.

Pay

The salary range for this position is competitive based on job duties as well as the specific knowledge, skills, abilities, and experience of the selected candidate. This position is eligible for quarterly incentive compensation based on individual and company performance guidelines.