Branch Manager

Duties & Responsibilities

• Coach, mentor, and develop team members through regular feedback, goal setting, and hands-on learning that builds confidence and capability.
• Cultivate a positive, supportive team culture focused on delivering exceptional, personalized member service.
• Lead the branch in achieving growth, member engagement, and profitability targets by motivating employees and identifying opportunities to strengthen member relationships.
• Serve as a lending resource by assisting with loan interviews, decisions, and coaching employees to expand their lending skills.
• Keep the branch team informed, trained, and prepared by communicating updates to procedures, systems, and product knowledge.
• Maintain a safe, secure, and welcoming branch environment by overseeing daily operations, cash controls, and facility needs.
• Partner closely with HR to support employee success, onboarding, coaching conversations, and compliance expectations.
• Resolve complex member or staff concerns with professionalism, empathy, and sound judgment.
• Ensure that member transactions are being reviewed for compliance with Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.

Requirements

• A High School Diploma required, Bachelor's Degree preferred.
• Minimum two years lending experience preferred.
• Previous management experience preferred.
• Ability to relate to people effectively.
• Well organized with ability to manage planned workload with ongoing interruptions and redirection.
• Excellent verbal and written communication skills.