Branch Manager

This position is located at our DeWitt, Iowa branch.

About the Role

The Branch Manager is responsible for overseeing member service, sales operations, branch operations, employee engagement, and branch profitability while delivering a seamless member experience. This role creates exceptional member experiences through motivated and knowledgeable team members and leads successful sales and service initiatives that deepen member relationships and support organizational growth. The Branch Manager plays a key role in community involvement, business development, talent development, achieving branch and corporate goals, and ensuring operational excellence while maintaining the highest standards of service, professionalism, and integrity.

Responsibilities

• Oversee the day-to-day operations of the branch, ensuring all team members identify the financial needs of members and recommend appropriate products and services while adhering to operational and regulatory expectations.
• Develop a positive working environment and mentor staff to succeed.
• Seek out business development opportunities to enhance IHMVCU's presence in the community by developing relationships with local organizations and businesses.
• Successfully attain branch and corporate scorecard goals through observation coaching, effective feedback, and performance management practices.
• Support branch operations by exhibiting knowledge of opening deposit accounts, servicing existing accounts, processing financial transactions, interviewing loan applicants, processing documents, and resolving complex member account matters.
• Deliver a seamless, high-quality experience for members and team members that aligns with our brand promise.
• Identify inefficiencies and recommend process improvements, innovative solutions, and best practices that enhance member experience, operational efficiency, and branch performance.
• Occasional regional travel to assist other branch locations may be required.

Requirements

• Bachelor's degree preferred.
• At least four years of credit union or related experience.
• Management experience within a financial services environment.
• Strong leadership skills with a professional attitude and ability to motivate, coach, and develop team members.
• Proven history of relationship-building performance.
• Success in business development and community involvement, cultivating and deepening current relationships while establishing a new business client base.
• Thorough knowledge of relationship building, products, and services; ensures appropriate application of the credit union's policies and procedures.
• Ability to plan, organize, implement, and interpret programs, goals, objectives, policies, and procedures, and coordinate multiple projects.
• Strong interpersonal skills to represent the credit union positively, both internally and externally.
• Ability to demonstrate IHMVCU's culture and core values.
• Ability to make sound decisions while balancing exceptional member service with the overall reputation and strategic goals of the organization.
• Familiarity with technology and the ability to quickly adapt to new equipment, systems, and digital service channels.
• Must possess or attain CUNA FiCEP/CCUFC designation within the first year of employment.

Benefits

• Outstanding training, support, and tools needed for career success.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Holiday pay and paid time off.
• Education reimbursement.
• Fitness reimbursement.
• Community volunteering opportunities.
• Health insurance including dental and vision.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP).
• Access to fitness center.

Physical Requirements

• Sitting: Sedentary work involving sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.
• Talking: Expressing or exchanging ideas by means of the spoken word; activities requiring detailed or important spoken instructions to be conveyed accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction; receiving detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing, or otherwise working primarily with fingers; applying pressure to objects with fingers and palm; perceiving attributes of objects such as size, shape, temperature, or texture by touch.
• Lifting Demands: Up to 50 lbs.
• Visual Acuity: Required for preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects or parts, using measurement devices, and/or assembly or fabrication of parts at close distances.