Branch Manager
HVAC Distributors, Inc · Warminster, PA · 2 mo ago
On-siteBusiness DevelopmentFull-time
Sales/Customer Service
- Develops relationships and communicates with customers to identify and act on areas of opportunity.
- Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
- Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
- Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation.
Shipping, Receiving & Delivery
- Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
- Safeguards the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
- Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.