Branch Manager

Essential Functions

• Branch Operations Management
• Manage and oversee all branch operations
• Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
• Responsible for goals and objectives per corporate work plan
• Process and approve wire transfers
• Review all daily transactions
• Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
• Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
• Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
• Team Management and Development
• Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
• Lead team to achieve and maintain product, service, and member goals, including cross selling of HOPE’s products and services
• Provide training, coaching, and development to all branch personnel
• Identify and recruit talent to build a highly efficient team, onboard and initiate training for team members
• Prepare and host morning huddles before branch opening
• Cross-functional Collaboration
• Support HOPE’s sales activities and collaborate with HOPE partners
• Risk Management and Compliance
• Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
• Adhere to all regulatory compliance requirements
• Facility Management
• Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)
• Accountability for Business Results
• Member service scores
• Branch losses and profitability
• Deposit growth

Desired Qualifications

• Bachelor’s degree, business concentration preferred
• 5+ years of experience in banking or financial industry
• 2+ years supervisory experience
• Experience in cross-selling environments
• Fluent in English required and Spanish preferred