Branch Manager

About the role

As a Branch Manager, you will lead and manage all aspects of the Havertys Furniture Store, ensuring daily operations align with our culture and core values. You will be responsible for achieving sales goals, overseeing store operations, providing exceptional customer service, managing office operations, delivery/backroom processes, human resources, purchasing, and merchandising. You will function as a sales leader and coach to all staff members, driving the success of the store.

Responsibilities

• Inspire your team to bring the vision of customers’ homes to life by Furnishing Happiness.
• Delight customers by offering personalized design, quality home furnishings, and an outstanding customer experience.
• Represent the Havertys brand through polished communication, personal appearance, and professionalism.
• Demonstrate company values: Customer Focus, Integrity, Quality, Teamwork, and embrace our History and Heritage.
• Boldly coach, lead, and develop teams to promote a positive and dynamic store environment.
• Display passion for interior design by promoting our complimentary design service.
• Attract, train, and develop top talent at all levels of our business.
• Support the Leadership team with new initiatives and training.
• Deliver top results with a positive attitude regardless of obstacles.
• Recognize and respond to complex priorities, producing operationally sound results.
• Lead by example and ensure Havertys Associates feel supported and inspired.

Requirements

• Retail sales management experience.
• Experience with retail store planning, merchandising, profit and loss management, accounts payable, budgeting, and business acumen.
• College education preferred; High School diploma/GED or equivalent required. Alternatively, 3-5 years of related experience and/or training, or an equivalent combination of education and experience.
• A love for sales, creating happiness with customers, and building lasting relationships.
• Furniture and interior design experience is a major plus.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proven ability to motivate, influence, and inspire yourself and others.
• Computer literacy.
• Enjoyment of details and operational excellence.
• Excellent communication skills.
• Integrity, honesty, and leadership.

Work Environment

• Beautifully appointed showrooms with a 140-year company heritage.
• Fast-paced, customer-focused environment with a business professional dress code.
• Required to work 5 days a week, including nights and weekends. Store hours: 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.

Physical Requirements

• Ability to occasionally lift and move furniture items using team lifting and/or available tools for furniture floor relocation (some items weigh 150+ pounds).
• Ability to maneuver effectively around the gallery floor, stock room, and office.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, and bending.

Pay

Competitive salary with bonus potential based on branch performance.

Benefits

• Paid comprehensive training.
• 401K program with a 4% company match.
• Generous benefits package with premier medical, dental, and vision partners.
• Paid time-off including vacation, sick time, personal days, and company holidays.
• Ability to advance within the company.
• Opportunities to give back to the community.
• Substantial associate discount on quality merchandise.
• Bonus program for Team Member Referrals.
• Educational financial assistance.
• Complimentary health and wellness program.

Schedule

5 days a week, including nights and weekends. Store hours: 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.