Branch Manager

About the Role

As a Branch Manager at Harborstone Credit Union's Friday Harbor Branch, you'll lead a team focused on delivering exceptional member experiences, driving operational excellence, and fostering business growth. Located in the scenic San Juan Island, this role offers a unique blend of professional fulfillment and a high quality of life.

Responsibilities

• Lead and inspire a branch team to provide outstanding member service and support.
• Manage daily operations, staffing, scheduling, and workflow for a seamless member experience.
• Coach, develop, and motivate team members through training, feedback, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive branch growth by deepening member relationships and expanding financial solutions.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and strengthen local partnerships.

Qualifications

• Experience in the financial services industry.
• Proven ability to coach, develop, and support team members.
• Strong communication and relationship-building skills.
• Member-first mindset with a passion for exceptional service.
• Ability to balance operational excellence, business development, and team leadership.
• Knowledge of financial products, branch operations, and regulatory compliance.
• Strong organizational skills and ability to prioritize in a fast-paced environment.
• Adaptable, collaborative, and results-driven.

Physical Considerations

• Effective communication in verbal, written, and electronic formats.
• Ability to read, comprehend, and respond to instructions and information.
• May sit or stand for extended periods, depending on duties.
• May involve repetitive motions, including keyboarding and handling office equipment.
• Occasional stooping, bending, squatting, or reaching.
• May lift and carry items up to 25 pounds.
• Ability to navigate office environments and travel between branch locations.

Benefits

• 401(k) with generous employer match.
• Medical, dental, and vision coverage.
• Employer contribution toward dependent medical premiums.
• Generous paid time off and holidays.
• Professional development and career growth opportunities.
• Employee appreciation and recognition programs.
• Discounted employee financial products.

Pay

$72,600 - $108,900 annually. Starting salary based on experience and qualifications, likely not exceeding mid-point to allow for development and future increases.

FLSA: Exempt