Branch Manager

About the Role

Supervise and coordinate the activities of all staff at the branch. Maintain a safe workplace environment, ensure compliance with applicable laws, and attract and retain qualified team members. The Branch Manager’s objective is to meet or exceed the annual EBIT, sales budget, and inventory goals while fulfilling customers’ expectations for product supply and service.

Responsibilities

• Hire and supervise employees who meet all critical requirements and qualifications for each position (counter sales, warehouse, delivery drivers, and others as approved).
• Review work throughout the work process and at completion to ensure it has been performed effectively.
• Plan work schedules and assign duties to maintain adequate staffing levels, ensure activities are performed effectively, and respond to fluctuating workloads.
• Communicate with employees regularly to ensure procedures are followed, new procedures are considered, and approved methods are implemented in a timely manner.
• Appraise and document employee performance at regular intervals, ensuring a plan for improving performance and potential. Meet with each employee annually to review performance and discuss future objectives.
• Recommend pay increases based on performance, with approval from the Area Manager and Operations Manager.
• Enforce and abide by company policies and procedures.
• Counsel employees on work-related activities, personal growth, and career development.
• Prepare reports for the Area Manager and Operations Manager.
• Report work-related injuries to the third-party administrator, Zurich.
• Work the parts counter weekly to ensure proper procedures are followed and maintain familiarity with processes.
• Ensure all walk-in customers are greeted immediately, and assistance is offered within 2 minutes.
• Ensure all orders are filled with 100% accuracy.
• Post all inventory receipts daily.
• Invoice all sales daily.
• Deposit all cash receipts in accordance with accounting instructions.
• Process all vendor invoices in accordance with accounting instructions.
• Approve expenses within budget limits.
• Lead sales meetings at least monthly to review territory EBIT and sales revenue, identify new sales opportunities, and share successful practices.
• Maintain a top 25-customer list and visit at least 3 customers monthly for potential new business opportunities.
• Lead the development of product pricing strategy for each account on an annual basis.
• Suggest additions or deletions to inventory and update catalogues quarterly.
• Review inventory reports weekly and take corrective action on negative quantities, open invoices, and POs.
• Review branch accounts receivable aging weekly and coordinate collection efforts with the credit department.
• Establish preventive maintenance plans for equipment such as delivery trucks and forklifts, including daily inspections.
• Maintain annual physical inventory variances below 2% of total inventory value.
• Maintain branch appearance, including daily cleaning of the facility, restocking display areas, and restrooms.
• Ensure the telephone is answered by the third ring and all associates answer uniformly.

Skills

• Monitoring: Assessing performance to make improvements or take corrective action.
• Judgment & Decision Making: Considering costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources: Motivating, developing, and directing people, identifying the best people for the job.
• Communicating: Conveying information effectively, listening attentively, and asking appropriate questions.
• Active Learning: Understanding implications of new information for problem-solving and decision-making.
• Time Management: Managing one's own time and the time of others.
• Mathematics: Solving simple equations and using mathematics to solve problems.
• Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of solutions or approaches.
• Coordination: Adjusting actions in relation to others’ actions.

Attributes

• Oral Expression: Ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension: Ability to understand information and ideas presented through spoken words.
• Problem Sensitivity: Ability to recognize when something is wrong or likely to go wrong.
• Deductive Reasoning: Ability to apply general rules to specific problems to produce logical answers.

Physical Demands

• Handling of normal stock includes lifting or carrying parts in excess of 60 lbs. up to 15% of the time. The majority of lifting involves parts between 5 and 60 lbs.

Environmental/Atmospheric Conditions: Inside/Outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise.

OSHA-approved steel-toed safety shoes are required from the first day of employment.

Qualifications

• High School Diploma (or GED or High School Equivalence Certificate); Associate’s Degree in Business Administration preferred.
• Minimum of 5 years of experience in the heavy-duty truck parts industry, including at least 3 years in a supervisory position.
• Valid driver’s license with a clean driving record.