Jobs · Sales · New York

Branch Manager

Five Star Bank · Orchard Park, NY · 1 mo ago
SalesFull-time
We need to output HTML fragment with sections: use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to extract content from posting. First, we need to decide sections. The posting includes: - Purpose paragraph: describes role responsibilities. Could be "About the role" section. - Essential Functions: list of duties. Could be "Responsibilities". - Job Related Qualifications: includes Required: Education, Prior Experience, Competencies, Management Excellence, etc. Could be "Qualifications" or "Requirements". The instruction says we can have sections like Requirements, Qualifications, Skills. We need to decide which to use. - Physical Requirements: maybe part of Qualifications. - Other: Work schedule: Varies... => Schedule section. - Benefits: list. - Pay: The posting says "The expected rate of pay for this position is shown above." but no actual pay shown. It says "Compensation offers are based on a wide range of factors...". No specific pay figure. So we should NOT include Pay section because no specific pay stated. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated (list). Schedule is stated (varies). So include Benefits and Schedule sections. - Pay: not stated, so omit. - Skills: Could be extracted from competencies etc. But we already have Qualifications/Requirements. Might combine. We need to avoid duplicate headings and filler. Use

for each section heading. We need to use
  • for any list of duties/requirements/benefits, and

    for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them as lists or paragraphs. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes "This job description is not exhaustive..." etc. That's not boilerplate? It's a generic disclaimer; maybe we should remove as it's not substantive? It says "The Branch Manager may be required to perform other duties as assigned." That's somewhat generic but still part of description. Might keep? The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The line "This job description is not exhaustive..." is typical boilerplate; could be considered legal. Safer to remove it. Also "The expected rate of pay for this position is shown above." is generic; but we already decided not to include Pay. Could remove that sentence. We need to preserve all substantive information: purpose, essential functions, qualifications, benefits, schedule. Let's extract content. Purpose paragraph: "Purpose : The Branch Manager will be responsible for building, coaching, and leading a high performing team in a retail branch to deliver financial products and solutions that improve the financial well-being of Five Star Bank clients, deepen client relationships, increase wallet share through cross sell with a focus on demand deposit accounts, and help clients to achieve their financial goals. The Branch Manager is responsible for clearly setting and articulating individual performance expectations, coaching to attainment, and following up on performance issues. The Branch Manager will accomplish this through a regular cadence of formal, structured one on one meetings, real time feedback, and branch huddles with their associates. The Branch Manager will also motivate the team to provide an outstanding client experience, achieve sales and service goals, prioritize activities. The Branch Manager should fully leverage the technological tools available within the Bank (e.g., Salesforce, Client Insights) to facilitate business development and sales activity and drive the same level of adoption and utilization from associates. Additional responsibilities include developing Center of Influence relationships and networking within a defined market to acquire new consumer and business relationships throughout the communities served. The role also requires ensuring compliance with security, audit, and operational procedures and providing direction and guidance on operational and regulatory procedures to the team, including active participation in training from the Branch Manager and fellow associates within the team. All Branch Managers represent key leaders within the Bank and are expected to upload the Bank’s HEART values at all times as active stewards of the Bank’s culture." We can put that as

    under About the role. Essential Functions: a long list of responsibilities. We'll turn each sentence into

  • . Need to preserve all details. Let's parse Essential Functions bullet points (they are separated by periods but not bullet). We'll split by sentences. Essential Functions text: "Essential Functions: Responsible for the coaching, mentoring and development of assigned team by following a structured weekly coaching model, observational coaching sessions, joint sales calls, and establishing individual professional development plans. Provides training opportunities to ensure the assigned team have the skills and resources necessary to be successful. Ensures assigned team understands their role in the delivery of the Five Star Bank experience and positively supports changes in the work environment. Works with HR to attract, retain and develop high caliber people and teams with diverse capabilities.Develop and implement a business plan that defines how assigned offices will achieve quarterly sales goals which includes assigning individual goals for each associate and setting expectations for activities.Responsible for functioning as the primary business development officer in their assigned market, which includes identifying and pursuing potential sources of business, making regular business development calls on consumer and business prospects and existing customers, participating in various professional, civic and community activities, and being the local representative of the Bank in the community.Collaborate with other lines of business partners to capitalize on business opportunities within the defined market.Effectively utilize necessary and available technology including all bank software as required by the position. Ensure assigned team effectively utilizes sales tools and the CRM system to identify client needs and deliver appropriate solutions.Ensure that all associates are properly trained and updated in all areas of compliance, policies and procedures. Complete online compliance training as required within established timelines and ensure that the team completes training as assigned. Maintain comprehensive knowledge of laws, compliance regulations and bank policies pertaining to all bank products and services:Responsible for assisting with all office activities to continually ensure operational excellence, including:Responsible for accurately processing transactions for customers (e.g. deposits, loan payments, cashing checks) in a prompt, accurate and professional manner. Participates in cash and negotiable instrument control measures including cash management, shipping and cash ordering, vault currency, vault balancing, and vault related controls. Perform operational duties as required including fill change and/or currency orders, issue cashier’s checks and money orders, process night drops bags and mail deposits, balance ATM and resolve ATM discrepancies, settle and balance Cash Advance machine.Minimize NIGOs (need to define NIGO) to exceed goals through leadership and coaching of the team on operational matters.Maintain awareness of potential risks to customers or the bank, and properly reporting or escalating questionable behavior in a timely manner.Responsible for account opening, maintenance, and origination of loan applications.Educate clients on how to use digital platforms such as Digital Banking, the Five Star Bank mobile application, ATMs and ITMs.Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work." We need to keep all details, including the phrase "(need to define NIGO)" as is. We'll create
    • for each sentence. Now Job Related Qualifications: "Job Related Qualifications: Required: Education: High School Diploma, GED or equivalent experiencePrior Experience: 3+ years experience in a financial services sales capacity with a demonstrated ability to lead and coach team members; 3+ years demonstrated consumer and small business deposit/lending acquisition experience Competencies: Proven problem-solving skills and sound judgment.Strong sales orientation and customer focused.Ability to collaborate and interact with business partners and all levels of management.Proficient in Microsoft Office with the ability to learn and utilize new and existing banking software applications.Management Excellence: ability to align people, work and systems with the business strategy.Demonstrates a strong knowledge of bank products, services and procedures. Strong team building and team management skills.Strong written and verbal communication skillsHigh level of interpersonal skills to call on new or existing clients, to interview effectively and assist with customer issues.Adaptable to varying bank and customer needs.Able to manage multiple tasks and prioritize workload and delegate where needed. Physical Requirements: Ability to communicate face to face and on the phone with customers.Occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs. Occasional travel Extensive computer usage is required. Other: Work schedule: Varies with office needs and may include evenings and weekends.Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements." We need to split into sections: maybe Qualifications (education, experience), Skills (competencies, management excellence, interpersonal, etc.), Physical Requirements, Licenses. But we have limited headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map: - About the role: purpose paragraph. - Responsibilities: Essential Functions list. - Qualifications: Education and Prior Experience. - Skills: Competencies, Management Excellence, etc. (maybe also include interpersonal etc.) - Physical Requirements could be part of Qualifications or Skills? Might be better to include under Qualifications as a sublist? But we only have those headings. Could put Physical Requirements under Qualifications as a list. - Licenses or Accreditation could be under Qualifications as well. - Benefits: list. - Schedule: note about varying schedule. We must not create Pay section. We must not create sections with filler. Now we need to output HTML fragment only. Let's craft. First,

      About the role

      then

      with purpose paragraph. Second,

      Responsibilities

      then
      • each essential function sentence. Third,

        Qualifications

        then maybe
        • for Education and Prior Experience? Could combine into one
        • each. But we also have Skills section; we could put Competencies etc under Skills. Thus:

          Qualifications

          • Education: High School Diploma, GED or equivalent experience
          • Prior Experience: 3+ years experience in a financial services sales capacity with a demonstrated ability to lead and coach team members; 3+ years demonstrated consumer and small business deposit/lending acquisition experience
          • Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements

          Skills

          • Competencies: Proven problem-solving skills and sound judgment; Strong sales orientation and customer focused; Ability to collaborate and interact with business partners and all levels of management; Proficient in Microsoft Office with the ability to learn and utilize new and existing banking software applications
          • Management Excellence: ability to align people, work and systems with the business strategy; Demonstrates a strong knowledge of bank products, services and procedures; Strong team building and team management skills; Strong written and verbal communication skills; High level of interpersonal skills to call on new or existing clients, to interview effectively and assist with customer issues; Adaptable to varying bank and customer needs; Able to manage multiple tasks and prioritize workload and delegate where needed
          We could also include Physical Requirements under Skills or Qualifications. Perhaps better to add a separate section? Not in list. Could put under Qualifications as another
        • . But we already used Qualifications for education/experience/licenses. Could add Physical Requirements under Qualifications as another
        • . That seems okay. Thus Qualifications list includes Education, Prior Experience, Licenses, Physical Requirements. Physical Requirements text: "Ability to communicate face to face and on the phone with customers.Occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs.,

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