Branch Manager

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

About the Role

Branch Manager – Escrow Operations

Sublette County, Wyoming | In-Office 5 x week

Responsibilities

• Lead and oversee the daily operations of the branch and any assigned satellite offices
• Serve as the primary point of contact for office management, operational questions, and escalated issues
• Implement processes, policies, and procedures that support efficient and compliant branch operations
• Monitor branch performance, workflow, service levels, and key metrics
• Report branch results to leadership and recommend process or policy improvements
• Align branch goals and priorities with broader business unit objectives
• Train, coach, and support employees while ensuring adherence to established practices
• Maintain and strengthen existing client relationships
• Respond to questions and provide guidance regarding products, services, policies, and specific transactions
• Resolve escalated customer, employee, and operational concerns
• Regularly perform the duties of a production position and assist with transaction volume as needed
• Manage escrow transactions and support the accurate handling of funds, documents, and real estate closings

Requirements

• High school diploma or equivalent
• Six or more years of directly related escrow, title, or industry experience
• Three to five years of demonstrated leadership or management experience

Qualifications

• Strong knowledge of escrow operations, processes, and procedures
• Specialized expertise in one or more escrow product areas
• Strong leadership, supervisory, and administrative skills
• The ability to coach employees and serve as a trusted resource for advice and guidance
• Strong attention to detail and process management skills
• Excellent problem-solving and decision-making abilities
• The ability to manage competing priorities in a fast-paced environment
• Strong written and verbal communication skills
• Strong computer skills and knowledge of relevant operating systems and applications
• Familiarity with industry, competitor, financial, and market dynamics
• Basic accounting and finance knowledge, including the ability to understand and interpret financial statements

Skills

• Strong knowledge of escrow operations, processes, and procedures
• Specialized expertise in one or more escrow product areas
• Strong leadership, supervisory, and administrative skills
• The ability to coach employees and serve as a trusted resource for advice and guidance
• Strong attention to detail and process management skills
• Excellent problem-solving and decision-making abilities
• The ability to manage competing priorities in a fast-paced environment
• Strong written and verbal communication skills
• Strong computer skills and knowledge of relevant operating systems and applications
• Familiarity with industry, competitor, financial, and market dynamics
• Basic accounting and finance knowledge, including the ability to understand and interpret financial statements

Benefits

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.