Branch Manager

About the Role

The Branch Manager is responsible for the overall leadership, performance, and daily operations of the branch. This position drives deposit and retail loan growth, customer relationship development, operational excellence, regulatory compliance, and employee engagement while delivering an exceptional customer experience. The Branch Manager serves as a visible representative of the Bank in the community and fosters a culture aligned with the Bank's mission, values, and strategic objectives.

Responsibilities

• Leadership & Team Development – Lead, coach, and develop branch employees to achieve individual and team goals; foster a culture of collaboration, accountability, professionalism, and exceptional customer service; recruit, interview, onboard, and train new employees in accordance with bank policies; and ensure staffing levels appropriately support branch operations.
• Sales & Business Development – Develop and execute strategies to achieve branch goals for deposits, loans, and customer growth; identify opportunities to deepen customer relationships through referrals and cross-selling; promote the bank’s products and services by offering appropriate customer solutions; participate in networking events, civic organizations, and community activities to enhance the Bank’s visibility and cultivate relationships.
• Branch Operations – Direct the day-to-day operations of the branch to ensure efficiency, accuracy, and excellent service; maintain strong internal controls and operational procedures; monitor branch performance metrics and implement action plans to improve results; resolve complex customer issues promptly and professionally; oversee branch cash management and security procedures.
• Compliance & Risk Management – Ensure compliance with all applicable federal and state banking regulations and internal policies; promote a strong culture of regulatory compliance and ethical conduct; support internal and external audits and regulatory examinations; ensure timely completion of required employee training.

Requirements

• Must be able to show patience, demonstrate composure, and answer questions gracefully with frequent interruptions.
• Must be able to resolve conflict with frustrated and emotional customers.
• Review, analyze, remember, and manipulate information; observe and interpret facial expressions and gestures.
• Listen and communicate in a variety of formal and informal settings; read and enter data accurately into a computer; multi-task and prioritize competing deadlines.
• Detailed knowledge of banking products, services, and procedures; willingness to learn new things and seek learning opportunities to improve job performance.
• Competencies in decision making, problem solving, strategic thinking, adaptability, customer orientation, interpersonal communication, professionalism, and sales.
• Must meet standards of performance while demonstrating commitment to the job, consistency, reliability, initiative, and personal accountability.
• Must be adaptable to change and open to receiving feedback.
• Able to operate office equipment, computer software, and online platforms efficiently and adapt easily to changes and updates.

Qualifications

• High School Diploma or equivalent; post-secondary education preferred.
• Five or more years of retail banking experience.
• Demonstrated success in customer relationship management and strong interpersonal communication skills.
• Knowledge of retail banking products, services, processes, and the decision-making authority structure.