Branch Manager

About the Role

Family Resource Home Care is hiring a Branch Manager for our Hillsboro, OR office. We provide assistive and personal care services to clients in their homes, supported by our award-winning team of caregivers.

Responsibilities

• Supervise and develop staff: Train and support branch administrative staff to ensure optimal performance.
• Act as main point of contact: Manage all HQ communications, including billing and payroll audits.
• Ensure compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
• Perform client assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
• Assist staffing supervisors: Help schedule caregivers with clients as needed.
• Conduct quality audits: Perform periodic audits to ensure thorough documentation and follow-up.
• Promote satisfaction: Strive to achieve high satisfaction levels among clients and employees.
• Resolve concerns: Work with office staff to address escalated client or caregiver issues.
• Align marketing efforts: Ensure marketing strategies align with branch capacity and goals.

Minimum Qualifications

• Education: Degree in a healthcare-related field, or
• Experience: 2 years of management experience in a healthcare field.
• Skills: Strong customer service, communication, problem-solving, and attention to detail.
• Technical proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).

Schedule

Typical office hours are Monday – Friday, 8 AM – 5 PM. You will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.

Pay

$70,000 – $85,000 / year.

Benefits

• Unlimited PTO
• 11 paid holidays
• Comprehensive medical, dental, vision, and prescription insurance
• Company-paid life and AD&D insurance
• 401(k) plan with company matching
• Health Savings Account
• Employee Assistance Program
• Company-provided computer and office setup
• Ongoing development: weekly training meetings, annual summits, and continuous coaching
• Performance-based bonus program
• Comprehensive in-person training for new hires in Seattle, with airfare, hotel, meals, and stipend fully covered by the company