Branch Manager

About the Role

We are currently hiring a Branch Manager for our Bellingham office at Family Resource Home Care, where we provide assistive and personal care services to clients in their homes, supported by our award-winning team of caregivers.

Responsibilities

• Supervise and develop branch administrative staff to ensure optimal performance.
• Act as the main point of contact for all HQ communications, including billing and payroll audits.
• Ensure compliance by training branch staff on company policies and procedures to meet state and federal regulations.
• Perform client assessments, including intakes, care planning, and ongoing supervision as needed.
• Assist staffing supervisors in scheduling caregivers with clients.
• Conduct quality audits to ensure thorough documentation and follow-up.
• Promote satisfaction among clients and employees.
• Resolve escalated client or caregiver issues with office staff.
• Align marketing efforts with branch capacity and goals.

Qualifications

• Bachelor’s degree or extensive industry and management experience.
• 2-5 years of experience managing a team of 5 or more individuals.
• Strong customer service, communication, problem-solving, and attention to detail skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in a home care and/or healthcare setting.
• Healthcare management degree.

Schedule

Typical office hours are Monday - Friday, 8 AM - 5 PM. However, you will oversee 24/7 operations, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, with occasional visits to client homes, partner facilities, or conferences, and community marketing efforts requiring driving.

Pay

$80,169 - $85,000 / Year

Benefits

• Unlimited PTO.
• 11 paid holidays.
• Comprehensive insurance: medical, dental, vision, and prescription.
• Company-paid life and AD&D insurance.
• 401(k) plan with company matching.
• Health Savings Account.
• Employee Assistance Program.
• Company-provided computer and office setup.
• Ongoing development opportunities, including weekly training meetings, annual summits, and continuous coaching.
• Bonus program.
• Operations Academy training for new hires.