Branch Manager

About Us

Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

What to Expect

• A leadership team that strives to make this the best place you’ve ever worked
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

Responsibilities

• Cultivates passion for Elevations Credit Union through leadership of teller team and demonstrates Elevations’ core values: Integrity, Respect, Passion, Creativity, and Excellence.
• Provides leadership in sales management coaching and support to branch staff to achieve business goals and annual budget for the branch.
• Implements strategies and process improvements to maximize member loyalty and satisfaction.
• Engages members and actively leads team in a manner that models the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’t) service model; using care, professionalism, and the highest level of service, exhibiting strong conflict resolution skills when needed.
• Develops and fosters professional relationships within the community to increase member acquisition and generate revenue.
• Executes and capitalizes on marketing campaigns by aligning supporting branch activities.
• Ensures excellence for the day-to-day operations of the branch by partnering with key organizational departments, monitoring all branch activities for compliance with established policies, procedures, and processes.
• Coaches team to set and achieve individual goals, develop professionally, take corrective action, and grow in their roles.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).

Requirements

• Bachelor’s degree or equivalent work experience.
• 6+ years of financial industry experience and 4+ years of lending experience.
• Passion and ability to coach sales and world-class service skills.
• Excellent management, communication, and interpersonal skills.
• High-level conflict resolution and decision-making skills.

Preferred Qualifications

• Formal leadership and sales management training.
• Experience as a branch manager of a bank or credit union.
• Leadership experience.
• Bachelor’s degree in business, accounting, finance, or equivalent work experience.

Benefits

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays.
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account.
• Up to a 4% match on 401(k) contributions.
• Up to twelve weeks of fully paid parental leave.
• An extensive Employee Assistance Program that provides personalized care options for your whole household.
• Ample opportunity to learn, develop, and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year.

Pay

The person hired into this position will likely earn between $71,973 and $89,966 annual salary, plus annual bonus. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Schedule

Full time / 40 hours per week. Monday through Saturday.

Work Environment

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements

• Sitting frequently
• Walking occasionally
• Use of hands frequently
• Hearing constantly
• Talking frequently
• Exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Reports To

Director Branch Regional

Manages

• Teller
• Teller II
• Front Desk
• Associate Branch Manager
• Associate Financial Solutions Guides
• Financial Solutions Guides
• Senior Financial Solutions Guides