Branch Manager

About the role

The Branch Manager is responsible for day-to-day leadership, operations, and financial performance of a commercial landscape branch. This role is responsible for driving operational excellence, team development, safety, and client satisfaction while following the budget, forecasting, and strategic decision-making.

Responsibilities

• Manage daily commercial landscape operations.
• Ensure work is completed safely, on time, on budget, and to quality expectations.
• Support Business Development Team in obtaining new maintenance contracts.
• Manage labor, materials, and equipment costs to meet budgeted targets.
• Monitor key performance indicators (labor efficiency, gross margin, AR, Etc.).
• Drive continuous improvement initiatives to increase profitability and operational efficiency.
• Weekly forecast
• Supervise, coach, and support field leadership and branch staff.
• Hiring, onboarding, training, and performance management.
• Reinforce company standards, policies, and culture.
• Serve as a role model for professionalism, accountability, and teamwork.
• Maintain high standards for quality and compliance across all job sites.
• Promote and enforce safety policies and procedures.
• Champion safety programs and lead by example to reduce incidents and claims.
• Assist with incident investigations and corrective action plans.
• Ensure compliance with OSHA and company safety standards.
• Support timekeeping, payroll accuracy, and documentation.
• Assist with fleet, equipment, and material coordination.
• Help maintain organized records related to operations, safety, and compliance.
• Support implementation of company systems, processes, and technology.

Qualifications

• 3–6 years of experience in commercial landscaping or related service operations.
• Prior supervisory or management experience in a field-based environment.
• Strong understanding of landscape maintenance operations and labor management.
• Working knowledge of job costing, scheduling, and productivity tracking.
• Ability to lead teams, manage priorities, and solve problems in a fast-paced environment.
• Strong communication and organizational skills.
• Key Success Metrics: Crew productivity and labor efficiency; Service quality and client satisfaction; Safety performance and compliance; Employee retention and engagement; Customer retention.

Work Environment: Must be able to work in office.