Branch Manager

SUNY Fredonia Federal Credit Union is opening a new branch in Irving, New York, and seeks an experienced Branch Manager to lead its success from day one. This role divides time between the new Irving branch and the main office in Fredonia, NY, requiring regular travel between locations.

About the role

This is an exciting opportunity to build strong community relationships while leading branch operations in a member-focused credit union environment. The ideal candidate is a self-starter with strong leadership skills, a service-first mindset, and the ability to manage both people and operations effectively. A passion for helping members and understanding the role of credit unions in the community is essential.

Responsibilities

• Lead the opening and daily operations of our newest branch
• Deliver exceptional member service, drive member growth, and build lasting relationships
• Oversee lending, deposits, member service, cash management, audits, and branch security
• Follow and support all compliance rules, regulations, and policies at the state and federal levels, as well as all Credit Union policies and procedures
• Drive loan and deposit growth
• Resolve member concerns and support financial solutions
• Enhance member retention through deepening relationships and providing product, service, and financial education
• Partner with lending, collections, and back-office teams to support member financial needs
• Follow established quality control practices to ensure error-free work; review work for accuracy, completeness, and compliance to regulations
• Represent the credit union in the local community and support business development efforts
• Promote a culture of accountability, teamwork, and service excellence

Requirements

• Bachelor's degree in Business, Finance, or related field (or equivalent experience)
• 3+ years of banking or credit union experience with leadership responsibilities
• Strong knowledge of consumer lending, deposit products, and banking operations
• Knowledge of federal regulatory and New York State compliance requirements (NCUA, BSA/AML, lending regulations)
• Proven leadership, communication, problem-solving, and decision-making skills
• Strong commitment to member services and relationship-building
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Credit Union experience
• Consumer loan underwriting experience
• Notary Public certification
• Proficiency in Microsoft 365 / Windows 11
• Ten-key calculator and computer keyboard skills
• Familiarity with CompuSource Systems and digital banking platforms

Schedule

The Credit Union's hours of operation are:

• Monday: 9:00 a.m.–4:00 p.m.
• Tuesday and Wednesday: 9:00 a.m.–2:00 p.m.
• Thursday: 8:00 a.m.–4:00 p.m.
• Friday: 9:00 a.m.–4:00 p.m.

Work schedules will be established to support operational needs at both offices during these hours. No evenings or weekends.

Pay

$50,000 annually.

Benefits

• Health insurance
• 401(k) with employer match
• Paid vacation, personal time off, and sick time
• Federal holiday closures
• Professional development and training
• Tuition reimbursement

About Us

For more than 51 years, SUNY Fredonia Federal Credit Union has proudly served Chautauqua County as an independent, not-for-profit financial institution dedicated to improving the financial well-being of our members. This position is not affiliated with Fredonia State University or New York State.

Learn more at www.SUNYFredoniaFCU.com.