Branch Manager

About the role

Objective Branch Managers are directly responsible for the staffing, culture, and overall performance of the branch, including building customer loyalty. This position's daily activities center around two primary areas of focus: developing business and developing retail personnel.

Responsibilities

• Staff all retail functions within the branch with an efficient level of personnel while maintaining our customer service standard.
• Ensure proper training, cross-training, coaching, counseling, feedback, recognition, and leadership are provided to retail staff.
• Provide leadership, direction, and coaching to build loyalty and capacity of the branch staff to ensure that all business development and customer experience efforts are successful.
• Manage retail staff performance and ensure individual and branch goals are met.
• Educate staff about organizational changes and assist them in learning.
• Demonstrate the ability to independently make and communicate sound decisions based upon Bank policies, knowledge, and experience.
• Collaborate with the Operations Team when resolving issues, building new policies, etc.
• Collaborate with Marketing to ensure successful sales campaigns and coordination of Dieterich Bank-sponsored events.
• Conduct regular team meetings to ensure communication and ideas are flowing.
• Promote the optimum Customer Experience and provide exceptional customer care in an expedient manner that satisfies individual needs of each customer and builds loyalty to Dieterich Bank.
• Ensure that merchandising displays are properly placed in the office/branch.
• Maintain a well-developed working knowledge of the complete line of products and services offered by the Bank and stay up to date on these.
• Partner with the VP of Retail Banking & Training to ensure all branch efforts are aligned with the strategic direction of Dieterich Bank.
• Verify compliance and minimize risk for the branch, and maintain safety and security of the branch.
• Conduct all performance reviews of retail staff that include individual development plans.
• Manage multiple tasks and respond to pressure and change with poise and confidence.
• Assist other branches as needed for staffing, which may include travel.
• Attend Retail Management meetings as scheduled.
• Maintain confidentiality of customer and employee information.
• Promote Dieterich Bank within the community.
• Perform other duties as assigned.

Requirements

• Must demonstrate our core values of Integrity, Value, Service Excellence, & Teamwork.
• Knowledge of banking procedures and the ability to make texture judgments in verifying the authenticity of currency.
• Knowledge of the Bank's products and services.
• Customer service oriented with excellent communication skills.
• Consultative skills to identify a client's financial needs and communicate effectively with customers daily, face-to-face or by telephone.
• Ability to proofread and verify written materials, and read and process written and numerical information.
• Relationship management skills and ability to work well with others in a team environment.
• Maintain accuracy by remaining detail-focused and organize efficiently.
• Proficient in Microsoft Office.
• Demonstrate ethical conduct and time management skills.

Qualifications

• Bachelor's degree in management, business, or a related field or equivalent experience.
• 3+ years of banking experience in a retail and consumer capacity.
• 3+ years of successful leadership and management experience.

Supervisory Responsibilities

This position is responsible for supervising and managing all Retail Bankers at a specific branch location, ranging from 4 to 10 employees depending on the location.

Schedule

This position requires 40 hours each week with a varying schedule based on branch hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee, with or without reasonable accommodation, to successfully perform the essential functions of this job.

• Frequently required to talk (fluently in English) and hear.
• Often required to sit, stand, walk, and use hands and arms to reach, handle, and feel.
• May lift up to 10 pounds.

Work Environment

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.