Branch Manager

Essential Duties And Responsibilities

• Manage all aspects of the product support functions, including the parts and service business, shop profitability, technician utilization, and warranty-related issues, as well as the monitoring and management of parts inventories, inventory turns, and customer fill rates.
• Develop a budget and forecasts for the Service Center that comply with DEUTZ’s budgeted financial targets and monitor and report the center’s performance.
• In conjunction with the DEUTZ Power Center engine sales and marketing group, develop and grow the assigned territory creating new business opportunities that will support the growth targets for recent engine sales, parts sales, and the service business.
• Lead, mentor, and monitor the performance of the DEUTZ Service Center staff.
• Investigate and resolve all customer-related issues in a timely matter.
• Understand and ensure that all employees follow company policies and procedures, including maintaining a safe work environment.
• Ensure that the Branch facility and assigned service vehicles are clean and organized and present a positive image of DEUTZ.

Other Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work with minimal supervision.
• Ability to multitask, and work in a fast-paced environment with changing priorities.

Supervisory Responsibility

• Leads a team.

Travel Requirements

Anticipate domestic travel of 20%.

Minimum Requirements

• Bachelor’s or associate degree in a relevant field of study and/or a minimum of five years of related experience.
• Strong working knowledge of diesel engines, hydraulics, power generation and related power train componentry.
• Leadership experience in product support marketing and parts and/or service department operations.
• Must meet all requirements to drive a company service vehicle.

Preferred Requirements

• Experience in managing a branch location, involved in servicing, industrial, construction or material handling equipment.
• Ability to support sales managers with existing key customers and potential new customer acquisition at the customer’s location.