BRANCH MANAGER

We're not just a financial institution; we're a supportive, inclusive, and diverse workplace where you can truly be yourself. Our employees are our biggest asset, and we're committed to supporting the communities we serve while delivering top-notch customer service. This role is for a motivated leader who wants to drive success and help members reach their financial goals.

Position Purpose

Direct the day-to-day sales and operations of the branch, ensuring members have access to a full range of products through needs-based selling. Lead and coach the team to achieve branch sales, business, financial, and marketing goals while maintaining service quality, internal controls, security, and the overall appearance of the branch.

Responsibilities

• Partner with Regional Manager, VP Sales & Service, and Senior Team to develop and implement branch sales plans.
• Supervise daily workflow and scheduling to ensure operational efficiency.
• Resolve sales-related challenges and monitor quality plans to assure productivity and consistency.
• Assist with member services and teller functions as needed.
• Lead through effective coaching and communication, including Monthly Observation Coaching, weekly one-on-one sessions, and weekly sales meetings.
• Ensure every member's request and question is resolved promptly and cheerfully.
• Promote branch business development, grow the member base, and maintain exceptional service quality standards.
• Handle unusual or difficult member situations professionally.
• Collaborate with HR to resolve serious personnel issues.
• Perform duties in other branch positions as needed for flexibility.

Requirements

• Bachelor’s Degree (required).
• 2-5 years of relevant experience in a financial institution, including at least two years of supervisory experience.
• Proven track record in sales experience.

Skills

• Strong interpersonal, leadership, and supervisory skills.
• Excellent organizational and time-management abilities.
• Attention to detail.
• Proficiency with related computer applications and basic business equipment.
• Good marketing skills.
• Ability to maintain a smooth and efficient workflow.

Benefits

• Paid Time Off.
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, and Short Term/Long Term Disability.
• Holiday Pay at 8 hours per observed holiday.
• Free Financial Planning Assistance.
• 401k with up to a 3% match and a 5% Profit Share.

Don’t meet every single requirement listed here? At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this position and believe you have the right stuff, we encourage you to apply anyway!