Branch Manager

About the role

The Branch Manager oversees the branch’s operations and staff with accountability for sales, customer service, profitability, productivity and loss prevention. Leads branch operations team to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through utilization of effective sales management techniques. Communicates and enforces store goals and policies and ensures compliance with security, sales, and safety and recordkeeping practices. Maintains accurate records of purchases, sales, and requisitions and reviews store reports to identify areas of waste.

Responsibilities

• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel.
• Review and approve hours worked and PTO using Kronos.
• Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
• Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations.
• Communicate regularly with branch customer base to establish and maintain strong relationships.
• Enter all sales calls in CRM.
• Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region.
• Provide knowledge and skill