Branch Manager

About the role

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Responsibilities

• Establish and achieve branch sales and profitability goals as identified in annual budget
• Facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data
• Maintain customer relationships through continuous outreach
• Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions
• Identify root cause of any issues in the above functions and provide solutions
• Coordinate efforts of branch personnel through on-going communications to ensure clarity on processes, policies and procedures
• Maintain associate relations through department meetings, on-going interaction
• Monitor/report associate morale