Branch Manager

Primary Responsibilities And Accountabilities

• Coaches and develops employees on the frontline, including career development plans.
• Sets goals and evaluates individual performance of direct reports.
• Run weekly check-ins to address barriers, coverage needs, and service expectations.
• Partner with Human Resources on employee relations, culture, recruiting and staffing, leave and accommodation compliance, and related matters.
• Owning frontline scheduling, including Saturday rotation planning and adjustments for coverage gaps.
• Provide branch-wide visibility on time off requests to support timely scheduling decisions and reduce last-minute coverage risk, ensuring an Officer is present in the Lobby at all times as appropriate.

Branch Operations, Controls & Facilities

• Maintain proficiency in teller functions as a working manager, regularly working on the frontline during normal operations, peak periods, or staffing shortages.
• Own or coordinate cash ordering activities aligned to operational guidelines and anticipated branch needs.
• Manage supply ordering for the branch.
• Oversee building maintenance, service needs, and vendor contracts to ensure safe, functional facilities.
• Serve as the branch point of contact for security coordination, including Security Officer responsibilities as confirmed by program requirements.

Communication, Cross Department Coordination & Outreach

• Partner closely with personal banking, universal banking, and lending leadership to align branch execution with customer and sales priorities.
• Address customer concerns promptly and professionally, resolving issues while maintaining a positive client experience.
• Act as liaison for the branch in department weekly meetings, ensuring timely communication to and from the frontline and follow-through on action items.
• Coordinate community outreach by serving as the volunteer scheduler for participation planning, sign-ups, and internal communications.
• Maintain a planned on-site presence in Viola one to two times per week to support staffing, service standards, and local operational needs.
• Develop capability to serve as back-up personal banker or retail lender, as appropriate, to provide resiliency during absences and support customer needs.

Qualifications

• A high school diploma or GED.
• 2+ years of retail banking experience.
• 2+ years of leadership experience.
• Prior experience developing or coaching a team is a plus.