Branch Manager

Key Responsibilities/Essential Duties

• Provides strategic leadership to the branch, directing and coordinating all activities
• Manages all aspects of branch administration, including financial management, budgeting and reporting
• Develops and executes operational plans to achieve sales targets, profit margins and overall business objectives
• Understands and manages operation performance to Key Performance Indicators targets and actual results
• Manages and updates our quality control process system ISO9001
• Reviews orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order
• Meets with key customers on a regular basis to ensure that they are satisfied with our performance, to strengthen our relationship, and to develop strategies to ensure their future business
• Takes ownership of all customer concerns and complaints, addressing them promptly and ensuring that the customer is satisfied with the final resolution
• Calls monthly meetings with branch management team to ensure that everyone is working together to meet or exceed branch and company goals
• Ensures that the branch facility is safe, clean, well-maintained, and meets industry standards, safety standards and company policies
• Develops and fosters a culture of teamwork and trust
• Responsible for hiring, retention, performance reviews, training and development, coaching and corrective action

Required Skills/Abilities

• Strong leadership and managerial skills, with the ability to motivate and guide a team
• Basic knowledge of sales techniques, market trends, inventory management and business strategies within the industry
• Proficiency in financial management, budgeting, and reporting
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Highly analytical, results-oriented, ability to multi-task, negotiate, and work in a fast-paced environment
• Excellent written and oral communication skills
• Good interpersonal skills

Other Requirements

• Pass pre-employment drug and alcohol screen and criminal background check
• Provide valid documentation to provide proof of citizenship in accordance with I-9 document
• Display a professional and courteous attitude
• Willing to travel to various work sites as required
• Willing to work overtime, nights and weekends when necessary
• Strictly adhere to safety requirements and procedures and comply with the Company’s “Stop Work” policy
• Wear personal protective equipment (PPE) in designated operations and production areas as directed
• Willing to work in a team environment and assist co-workers and Supervisor with other duties as required

Education And Experience

• A high school diploma, Associates Degree or technical college training program preferred
• Minimum 2 years of experience managing business operations and supervising a team
• 5+ years in rigging, mining, manufacturing or construction industry required
• Experience managing budgets and P&L
• Experience implementing safety policies and procedures with in-depth knowledge of safety standards and regulatory compliance within the rigging and wire rope sector is preferred

Working Conditions, Hours, Travel

• Most work is performed in an office/warehouse environment
• This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets
• This is a full-time position
• The standard hours of work are Monday through Friday, 40 hours per week
• Travel to visit customers within in region as well as occasional travel for meetings or training outside the region is expected for this position

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer and must be able to stand or walk for extended periods while moving through the fabrication/production areas
• Must be able to lift up to 15-30 pounds at times during inventory checks or walkthroughs
• Must be able to access and Company facilities including use of stairs when required
• May occasionally need to bend or kneel to inspect machinery, materials or workstations
• May occasionally need to push or pull carts, equipment, or materials, depending on the site’s layout
• Frequent use of hands and fingers for working with repetitive movements when working on computer or using small devices in the office and shop floor
• Clear and color vision is needed for reading reports, inspecting machinery, and overseeing operations, identifying potential hazards and reading color-coded safety signs, or inspecting products and materials
• Must be able to hear alarms, machinery, or workers communicating in noisy environments
• Must be able to clearly communicate with team members and workers on the floor, possibly using radios or other communication devices
• Must be able to tolerate working in environments that may be hot, cold, or humid with possible exposure to dust or fumes
• Ability to wear proper PPE (steel toed shoes, safety glasses, hearing protection, etc.) as required by environment

Compensation And Benefits

• $80,000.00 annually
• Bonus Opportunities: Monthly Profit-Sharing Opportunity
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance