Branch Manager

General Description

The Branch Manager is responsible for the efficient operation of one of our full‑service branch banks while promoting market growth. This role provides a high quality of customer service, cross‑selling, and comprehensive, prompt, and efficient handling of customer transactions.

Key Accountabilities

• Responsible for growing loans and deposits of the office through personal calling and sales efforts, excellent customer service, and cross‑sales to walk‑in traffic of the branch.
• Greets and serves bank customers in a prompt and friendly manner.
• Assists customers in opening new accounts and all related services, issuing CDs, and closing all deposit accounts.
• Responsible for originating consumer loans and referring other lines of business.
• Completes thorough sales tracking to ensure goals are being met.
• Actively participates in all bank promotions/campaigns including Call Nights.
• Participates in community organizations, projects, and functions representing the bank in a professional manner.
• Develops new business by visiting prospect businesses outside of the branch.
• Reports issues of the branch to the appropriate supervisor/area.
• Promotes all bank services to customers.
• Handles customer complaints.
• Counsels customers with special problems or in disagreement with bank policies and procedures.
• Maintains a good working relationship with the teller area for a positive work environment and to improve referrals from the tellers.
• Oversees branch appearance, reporting any maintenance issues to the appropriate facilities manager or management.
• Maintains working knowledge of bank policies and procedures with respect to all retail applications.
• Actively upholds the organization’s vision, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, and promotes a work environment free of harassment of any type.
• Assures compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Has a strong commitment and dedication to internal and external customer service.

Position Requirements

• 5+ years of sales and/or customer service experience
• Exceptional communication skills
• General computer and basic math skills
• Attention to detail and ability to multi‑task; excellent organization skills
• Strong knowledge of bank products
• Ability to work in a fast‑paced, team environment

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Generous paid time off
• Employer‑paid life insurance
• Short‑term and long‑term disability coverage