Branch Manager

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2-bay shop in Philadelphia, we now span the entire eastern seaboard with 11 state-of-the-art locations offering commercial truck sales, rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers, working every day toward our philosophy of being Committed to Excellence.

Benefits

• Sick/PTO
• Paid holidays
• Competitive pay ($65,000 to $75,000)
• Generous 401k match
• Medical, dental, and vision insurance
• Employee referral bonus
• Company-paid life insurance
• Supplemental life, LTD, STD, critical illness, and accident insurance
• Supportive, team-driven work environment where your contributions matter

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects; support the team’s actions and concerns.
• Ensure meetings and tasks are documented and stored in the proper location.
• Maintain overall cleanliness of facilities and grounds, fostering a strong customer service culture.
• Provide weekly updates to owners on location successes, concerns, roadblocks, and areas needing assistance; communicate urgent matters immediately.
• Interact with customers to provide repair estimates and keep customers and insurance companies informed of job status.
• Schedule technicians to satisfy workload demands.
• Coordinate with other organizational functions to ensure proper payments from customers or insurance firms.
• Support employees by ensuring proper time submission for payroll.
• Ensure compliance with state and local guidelines for body shops.
• Manage teams to engage each member, grow their talents, and promote business growth.
• Encourage employee buy-in and provide opportunities for employees to contribute to solutions.
• Stay informed about each department’s needs regarding equipment and manpower, and support processes to address those needs.
• Oversee plant operations and facility issues by working with internal and external resources for maintenance or repairs.
• Support training initiatives and meetings to promote employee awareness of products, safety, benefits, and policies.
• Seek growth opportunities through product and process knowledge, management, technology, and compliance.
• Ensure customers are well-served through organizational resources and escalate issues when appropriate.
• Participate in employee discussions related to performance reviews and disciplinary concerns.
• Maintain a strong understanding of organizational goals related to service, sales, parts, lease, and rental, and support efforts to achieve them.
• Escalate employee relations matters to human resources when necessary.

Requirements

• At least 5 years of experience in a managerial role related to body shop and/or service operations.
• Versatility with other organizational functions.
• Associate’s degree (Bachelor’s preferred) or 10 years of related experience.
• Proven ability to mentor and hold employees accountable.
• History of growing teams through hiring and development.
• Familiarity with Microsoft Office software.

Skills

• Strong communication skills.
• Ability to work with competing priorities.
• Good business acumen.
• Body shop/automotive experience (a plus).
• Superior customer service skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Excellent managerial skills.
• Ability to mentor and influence others.
• Strong organizational skills.

Why join Bentley Truck Services? With 35 years of industry experience, we offer the stability of an established organization with a clear direction for future growth. As a family-owned business, we value integrity, accountability, and long-term relationships—both with our customers and our employees. We invest in your development and provide the tools needed for your success.