Branch Manager

About the role

The Branch Manager is responsible for strategically assigning and directing all branch personnel to ensure exceptional customer service and innovative business solutions to meet the organization’s aggressive growth goals, which may include calling key accounts. The role also involves fostering a positive work environment.

Responsibilities

• Manages the retail outlet as an income center to achieve income and expense targets.
• Follows company schedule for special promotions and sales.
• Oversees merchandise displays and overall appearance and cleanliness of the store.
• Ensures special price signs are posted and registers are updated to reflect daily price changes.
• Supervises training of new clerks on credit card sales, customer courtesy, and merchandise familiarity.
• Meets regularly with staff to communicate objectives, goals, and branch operating status, and to gather employee input for improving branch performance.
• Directs branch staff to ensure effective personnel utilization, timely performance evaluations, equitable salary structure, and identifiable career paths for qualified candidates.
• Oversees ordering of merchandise from the distribution center according to the inventory automatic replacement system.
• Conducts periodic physical spot checks of inventory to ensure computerized records are accurate.
• Monitors in-store activity to observe customer service quality and provide assistance as needed.
• Maintains inventory levels and accuracy, ensuring company assets are properly managed.
• Manages budget and allocates funds appropriately.
• Communicates effectively and leads by example with team members, customers, vendors, and leadership.
• Recruits, hires, trains, and takes corrective action within the framework of company policy.

Requirements

• Bachelor’s degree in business or related field, or equivalent years of relevant experience.
• Familiarity with the HVAC industry (5+ years preferred).
• Strong leadership skills to direct a staff.
• Well-developed planning skills.
• Articulate, well-regarded local citizen.
• Ability to listen and communicate effectively with employees and customers.
• Ability to quickly assess and resolve problems.

Skills

• Organization skills.
• Customer-focused mindset.