Branch Manager

About the role

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days.

BellSimons is based in Hartford, CT, and has been providing top-notch HVAC, plumbing, and refrigeration products from leading manufacturers to residential and commercial clients since 1940. Their catalog includes a full line of equipment, controls, supplies, and replacement parts. Their dedication to quality service and extensive inventory makes them a one-stop shop for all their customers' supply needs. They are a trusted provider of quality brands including RUUD, Mitsubishi Electric, Delta, and Moen.

Job Summary

The Branch Manager is responsible for leading all aspects of branch operations to ensure efficiency, profitability, and compliance with company policies. This role focuses on driving sales performance, delivering outstanding customer service, managing inventory and merchandising, and overseeing product receiving and delivery processes. The Branch Manager ensures a safe, organized, and well-maintained facility while fostering a culture of trust, service, and accountability.

Job Duties & Responsibilities

• Delivers prompt, professional customer service and resolves issues effectively across multiple communication channels.
• Builds and sustains strong relationships with customers, vendors, and internal teams through collaborative problem-solving.
• Supervises branch staff, managing schedules, payroll, and ensuring timecard accuracy for operational efficiency.
• Conducts performance evaluations, coaching, and disciplinary actions in collaboration with HR.
• Fosters a positive work environment through effective communication and consistent leadership.
• Oversees branch safety, cleanliness, and maintenance of facilities, vehicles, and equipment.
• Manages timely branch openings/closings and responds to after-hours alarms.
• Conducts routine inspections to ensure operational and safety compliance.
• Maintains accurate inventory records, labeling, and daily count reporting.
• Processes damaged and warranty items promptly and efficiently.
• Enforces safety policies and promptly addresses hazards to ensure a secure environment.
• Led safety initiatives, including daily walkthroughs, weekly meetings, and inspections.
• Promotes a proactive safety culture and meets established safety goals.
• Conducts incident investigations and ensures timely, accurate reporting and documentation.
• Adheres to company procedures for cash handling and credit authorizations.
• Addresses branch issues and reports on key initiatives.
• Oversees training for new hires and ongoing staff development.
• Supports branch-wide knowledge and skill growth.
• Analyzes sales data to identify trends and growth opportunities for customers, products, and categories.

Qualifications

• 6+ years in logistics/distribution, including 3+ years in a supervisory role.
• Knowledge of ISO, LEAN, and Six Sigma practices.
• Proficiency in Microsoft Office and standard office technology.

Physical Demands & Work Environment

This is a full-time role (40–50 hours/week) requiring regular physical activity and equipment operation. Involves frequent lifting (25–50 lbs., occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs. Requires use of forklifts and material handling equipment, along with frequent bending, climbing, and reaching. Demands sustained physical movement and visual acuity for safe and effective task execution.

What We Offer

• Comprehensive benefits package including medical, dental, vision, and prescription coverage effective immediately.
• 401(k) plan with company contributions.
• Life insurance and short- and long-term disability coverage.
• HSA/FSA options and an Employee Assistance Program (EAP).
• Paid time off, including vacation, holidays, and personal days.
• Weekly pay, employee discounts, and more.

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability.