Branch Manager

About the role

Austin Telco is seeking a dynamic and service-driven Branch Manager to lead the day-to-day operations of our Taos (South Austin) branch. This role is ideal for a collaborative leader who thrives in a member-first environment and is passionate about developing staff, driving operational excellence, and building strong community relationships.

Responsibilities

• Branch Leadership & Member Experience
  • Lead daily branch operations and ensure a welcoming, service-driven environment
  • Build strong member relationships and advocate for financial literacy
  • Resolve complex member needs with professionalism, empathy, and sound judgment
  • Serve as a visible, engaged leader in the branch and community
  • Ensure consistent, high-quality service delivery across all member touchpoints
• Team Coaching & Development
  • Attract, hire, coach, and develop a high-performing branch team
  • Provide daily guidance, feedback, and accountability to staff
  • Foster a positive, collaborative, member-focused culture
  • Support professional growth through training, mentoring, and performance management
  • Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation
• Operational Excellence
  • Oversee branch operations including cash management, vault and ATM controls, security, and regulatory compliance
  • Ensure accurate execution of transactions, audits, and operational protocols
  • Monitor branch performance metrics and implement improvements
  • Recommend process enhancements to optimize efficiency and service
  • Protect members and the credit union from fraud, scams, and unlawful activity
  • Perform Notary and Medallion Signature Guarantee services as needed
• Community Engagement
  • Represent Austin Telco in the community with professionalism and enthusiasm
  • Participate in outreach, events, and partnerships that strengthen member relationships
  • Promote financial education and support local initiatives
• Branch Network Support
  • Provide leadership coverage at nearby branches as needed
  • Collaborate with the Regional Branch Manager and cross-functional partners to support organizational goals

Requirements

• 3–5 years of supervisory experience in a credit union or banking environment (or equivalent combination of education and experience)
• Strong leadership, time management, and organizational skills
• Excellent communication and problem-solving abilities
• A commitment to member service and a positive, professional attitude

Additional requirements: Good credit standing (verified prior to interview), successful background check and drug screening upon offer.

Benefits

• Comprehensive Benefits
  • Medical, dental, vision, disability, and life insurance
  • Optional coverage for critical illness, legal support, and more
• Paid Time Off
  • Federal holidays, vacation, sick leave
  • Special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans
  • 401(k) with company match
  • Pension plan to support long-term financial goals
• Community Engagement
  • Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that puts people first

Pay

Salary Range: $60,000 - $73,000

Schedule

Monday – Friday 8:00AM - 5:45PM and rotating Saturdays: 8:45AM - 12:15PM