Branch Manager

About the role

Ameris Bank is a purpose‑driven company dedicated to bringing financial peace of mind to communities. The Branch Manager is responsible for overseeing all branch operations, coaching a team to achieve sales and service objectives, and meeting individual business development goals. The role includes planning and directing branch functions to ensure compliance, operational efficiency, and excellent customer service.

Responsibilities

• Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence.
• Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions.
• Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Optimize the use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships.
• Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance; protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions, displaying professionalism.
• Ensure regular communication with bank leadership.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead trainings and staff meetings.
• Approve policy exceptions within authorized limits.
• May perform all sales and service functions of the branch as needed.
• Practice ethical sales behavior in accordance with the Bank’s Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Requirements

• Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high‑performing team.
• Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs.
• Knowledge of banking policies and procedures.
• Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies.
• Strong written and verbal communication skills.
• Intermediate PC proficiency; intermediate proficiency in Google Docs and Microsoft Office products.
• 3+ years of retail banking experience.
• 1+ year of supervisory, leadership, or mentoring experience.
• Branch operations experience.
• Cross‑selling experience.
• Sales management and business development experience.
• Consumer credit experience (preferred).
• Bachelor’s degree in business or related field, or equivalent education and related experience.

Benefits

• Medical, Dental, and Vision Insurance (major portion of cost absorbed; eligibility after 30 days).
• Life Insurance at no additional cost.
• Accidental Death & Dismemberment Coverage.
• Long‑Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays.
• Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan with 50% match on the first 8% of contributions.
• Flexible Spending Accounts.
• Health Savings Account.
• Health Reimbursement Arrangement.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Legal Insurance.
• Employee Assistance Program.
• Employee Advocacy Program.
• Tickets at Work (entertainment discounts).
• AT&T Employee Discount.
• Wellness Discounts for Medical Premiums and Other Rewards.
• Employee Referral Incentive.
• Education Assistance.
• Employee Resource Groups.
• Banking Advantages for Employees: Free Interest Checking, Free Safe Deposit Box, Free Money Orders, Travelers’ Checks and Cashier Checks, Discount on Mortgage Origination Fee, Free Online Banking and Free Unlimited Online Bill Payment, Employee Banking Perks.